Expression of Interest (EOI)

Supporting consumer-friendly e-commerce through legal support, capacity development and awareness raising.

Reference Number:83484456

Publication date: 05.03.2025

Introduction

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally owned international cooperation enterprise for sustainable development with worldwide operations. The GIZ Office in Kigali covers GIZ’s portfolio in Rwanda and Burundi. GIZ Rwanda/Burundi implements projects on behalf of the German Federal Ministry for Economic Cooperation and Development, the European Union and other commissioning authorities in the following priority areas: Sustainable Economic Development; Good Governance; Climate, Energy and Sustainable Urban Development; Digitalization and Digital Economy; and regional projects in the Great Lakes Region.

1. List of abbreviations. 2
2. Context 3
3. Tasks to be performed by the contractor 4
4. Concept 8

Technical-methodological concept 8

Project management of the contractor (1.6) 9

Further requirements (1.7) 9

4. Personnel concept 9

Team leader 9

Key expert 1 – Legal and regulatory expert 10

Key expert 2 – Capacity Development expert 10

Key expert 3 – Public Relations expert 11

5. Costing requirements. 11

Assignment of personnel and travel expenses. 11

Sustainability aspects for travel 11

6. Inputs of GIZ or other actors. 13
7. Requirements on the format of the tender 13

0. List of abbreviations

ADECOR Rwanda Consumer’s Rights Protection Organisation

AfCFTA African Continental Free Trade Area

AVB General Terms and Conditions of Contract for supplying services and work

MINICOM Ministry of Trade and Industry

MSME Micro, Small and Medium-Sized Enterprises

PeCI Pan-African E-Commerce Initiative

RICA Rwanda Inspectorate, Competition and Consumer Protection

ToR Terms of reference

ToT Training of Trainers

1. Context

The Pan-African E-Commerce Initiative (PeCI)

The project "Pan-African E-Commerce Initiative” (PeCI) aims to strengthen an enabling environment for cross-border digital trade in selected countries of the African Continental Free Trade Area (AfCFTA) with a special focus on Micro, Small and Medium-Sized Enterprises (MSMEs). The target groups of the project are intermediary organisations, such as associations and chambers, and owners and employees of MSMEs, including MSMEs run by women. The methodological approach focuses on the implementation of measures at pan-African, regional and country level to strengthen the enabling environment for MSMEs from selected AfCFTA countries to participate in cross-border e-commerce.

The main outputs of the project are: (1) Training courses and advisory services for digital trade have been mainstreamed at local level in selected AfCFTA countries (2); the contribution made by private and public actors to the implementation of regional strategies for cross-border digital trade, in particular within the East African Community (EAC), has been improved; (3) cooperation between private and public actors at pan-African level in the area of digital trade has improved; (4) exchange on innovative approaches for improving participation by MSMEs in digital trade has been strengthened.

The present tender concerns the contributions to the implementation of regional strategies, in particular the 2022 EAC E-Commerce Strategy. This strategy states, among other things, that EAC Member States have to implement laws and regulations in the area of consumer protection for e-commerce, as well as provide capacity development and awareness raising for e-commerce. PeCI has supported the EAC with the development of a regional E-Commerce Consumer Protection Framework, which is in the final stages of the approval process and will have to be implemented in Member States as well. Rwanda is currently revising its own consumer protection law, with the draft tabled with the Parliament. A chapter on E-Commerce has been included in the draft revised law.

The contractor will be tasked with providing feedback to the legal and regulatory change processes, with the aim of supporting consumer-friendly e-commerce regulations and institutions. Furthermore, the contractor will be providing the necessary capacity development and awareness raising for e-commerce in Rwanda, with a particular focus on consumer protection. These activities will be closely coordinated with and are to the benefit for the Rwanda Consumer’s Rights Protection Organisation ADECOR, a civil society organisation aimed at promoting consumer rights. ADECOR closely cooperates with the Rwanda Inspectorate, Competition and Consumer Protection (RICA) and the Ministry of Trade and Industry (MINICOM) in all matters relating to consumer protection.

2. Tasks to be performed by the contractor

The contractor is responsible for providing the following services:

• Design and conduct a consumer behaviour survey on e-commerce and consumer protection in Rwanda

The aim of the survey is to assess consumer perceptions, behaviour, and experiences with e-commerce in Rwanda, paying particular attention to the understanding of and experience with consumer protection. Objectives are:

• • • To identify consumer perceptions of e-commerce and consumer protection.
    • To analyse consumer behaviour and preferences in online shopping.
    • To evaluate consumer experiences and satisfaction with e-commerce platforms, focusing on consumer protection measures.
    • To identify barriers and facilitators to e-commerce adoption and consumer protection awareness.

The survey must include:

• • Geographical Scope: The survey will cover various regions within Rwanda, including urban and rural areas.
  • Target Population: The survey will focus on a diverse demographic including different age groups, genders, income levels, and educational backgrounds.
  • Key Areas of Investigation:
    • Awareness and usage of e-commerce platforms.
    • Frequency and types of products/services purchased online.
    • Consumer trust and security concerns with online transactions.
    • Awareness and effectiveness of consumer protection laws and regulations.
    • Factors influencing the choice of e-commerce platforms.
    • Satisfaction with delivery, product quality, and customer service.
    • Challenges faced during online shopping and understanding of consumer protection rights.
  • Design of the survey will be prepared and implemented in close collaboration with ADECOR. The survey will include both closed and open-ended questions and be designed for accessibility and inclusivity for a wide demographic, across literacy levels.
    • Questions will be developed in cooperation with ADECOR, to ensure their relevance and effectiveness.
  • Distribution: through online platforms, mobile surveys and telephone.
    • ADECOR will provide insights on the most effective methods and channels to reach the survey participants, utilizing its established networks and platforms in Rwanda.
  • Note that no personal data will be collected and stored in the process of conducting the survey. All responses will be anonymized and aggregated, with no personal identifiers linked to the data. The information will be securely stored, encrypted, and only anonymized data will be used for analysis and reporting to ensure respondent confidentiality and compliance with privacy regulations in Rwanda and the EU General Data Protection Regulation.
  • Report: present the results of the survey in a report of up to 20 pages, describing the outcome on the seven key areas of investigation and presenting conclusions on the state of experiences, knowledge and awareness with recommendations on areas requiring attention.
  • Validation Workshop: The presentation of the report will be done as part of a validation workshop in Kigali organised in coordination with ADECOR and supported by GIZ. The contractor is solely responsible for the content of the validation workshop.

• Provide a Gap Analysis Report and develop a draft regulation:

An analysis of the draft revised consumer protection law and existing practises and their compliance with international obligations and EAC regulations around e-commerce consumer protection.

• • • Identify gaps and shortages in the draft revised consumer protection law and existing laws and regulations and propose actionable improvements
    • Map the institutions responsible for enforcement and provide recommendations for division of tasks
    • Conduct desk research and hold stakeholder interviews to collect information, validate findings and proposals
    • Present a draft regulation on consumer protection in e-commerce

The report must include:

• • Executive Summary: 2 pages summarizing key findings and recommendations.
  • Legal Gap Analysis: 5 pages detailing gaps in the law under development and current laws and regulations, mapped against EAC laws and regulations and international best practices.
  • Institutional Mapping: 10 pages identifying relevant enforcement bodies, their roles, and recommendations for clearer task division.
    • Map key institutions responsible for enforcement of consumer protection in e-commerce (6 pages).
    • Provide actionable recommendations for improving regulatory frameworks, clarifying institutional roles, and ensuring effective enforcement (4 pages).
  • Provide inputs to the Draft Regulation Proposal basing on the gap analysis results: 10 pages outlining a draft regulation on consumer protection in e-commerce, aligned with international standards.
    • Consumer dispute resolution mechanisms.
    • Obligations for e-commerce platforms and sellers.
    • Regulatory oversight mechanisms.
  • Stakeholder Consultation Section: 3 pages summarizing findings from a minimum of 2 stakeholder consultation sessions, each with at least 10 participants from government, civil society, and the private sector.
  • Validation: In coordination with ADECOR and supported by GIZ, organize a validation workshop in Kigali with stakeholders to present and discuss findings, recommendations and draft regulation.
  • Feedback: incorporate feedback into documentation.

• Support advocacy work for legal and regulatory frameworks for e-commerce with a focus on consumer protection

• • Advocacy material: In coordination with ADECOR, develop Advocacy Materials (policy briefs, position papers) to present recommendations for e-commerce regulations that prioritize consumer protection, considering the results from the consumer behaviour survey under TASK 1 above.
  • In coordination with ADECOR, MINICOM and RICA and logistically supported by GIZ, conduct 4 stakeholder meetings with at least 10 participants per session, including policymakers, regulators, and private sector representatives. Produce meeting minutes (2 pages per meeting). During these meetings, the results of the consumer behaviour survey under TASK 1 are presented as well.
  • Prepare reports from the stakeholder engagement sessions to be circulated to inform future policy decisions.

• Capacity-building for consumers, platforms, and sellers through ToT

The contractor will develop and deliver training material on consumer rights in e-commerce, disseminated through a series of workshops aimed at consumer rights advocates (Training of Trainers (ToT)) who will further distribute the knowledge to stakeholders and the general population. The trainers are experienced in consumer rights, but not in e-commerce. The trainings they will be trained to implement, are meant to promote social awareness and acceptance of e-commerce and the presence of digital skills among consumers and the general population. This is in line with the EAC E-Commerce Strategy (Measure 4.1.4), which among others, addresses NGOs and grassroots communities as a target for these measures.

The contractor will:

• • Develop training material: design comprehensive training materials on consumer rights in e-commerce for both businesses and consumers, in a Training of Trainers format. The results from the consumer behaviour survey under TASK 1 will guide the selection of topics, as the survey will reveal the knowledge gaps among consumers. Topics should cover:
    • Overview of e-commerce, its significance and benefits
    • Consumer rights in e-commerce transactions.
    • Legal and regulatory framework for e-commerce in Rwanda.
    • Best practices for businesses to protect consumer rights.
    • Mechanisms for consumers to seek redress and resolve disputes.
    • Awareness of cybersecurity and cybercrime, cyber hygiene.
  • Tailored to businesses and consumers: the contractor will develop these materials in such a way that enables the trainers to address the needs of two target groups, namely businesses and consumers.
  • Formats: the training materials include handouts, PowerPoint presentations, exercise sheets, and a facilitation guide. All materials will be made available digitally in a printable format. A printed version in professional quality will have to be made available by the contractor for the participants of the workshops.
    • Handouts: Concise, informative materials for participants to take away from the training.
    • PowerPoint Presentations: Visual aids to guide trainers and facilitate understanding of key concepts.
    • Exercise Sheets: Interactive activities and case studies that engage participants and reinforce learning.
    • Facilitation Guide: A comprehensive guide for trainers, providing step-by-step instructions on how to deliver the training, along with suggested discussion points, tips for engagement, and answers to potential questions.
    • Language: Materials will be prepared in Kinyarwanda and English
  • Training delivery: the contractor will conduct five workshops, each for two days, for 30-40 participants each, in five different cities. These are Huye, Kigali, Musanze, Rwamagana and either Rubavu or Karongi. The venues will be organised by GIZ, whereas ADECOR will provide the participants. The contractor is only responsible for delivering the trainer and trainings, as well as the training materials.

• Awareness-raising for consumers,e-commerce platforms, and sellers on consumer rights and best practises in e-commerce

The contractor will develop and implement a public awareness campaign focused on consumer rights and best practices in e-commerce. This campaign will target consumers, e-commerce platforms, and sellers to enhance understanding and foster better practices in the online marketplace. Expected outcomes are:

• Increased awareness among consumers about their rights in e-commerce transactions.
• Improved knowledge of best practices for businesses and consumers to ensure fair, safe, and effective e-commerce interactions.
• Behavioral change that encourages consumers to make informed decisions and promotes responsible practices among businesses.

The Contractor will:

• Develop Awareness-Raising Materials: Design and produce engaging, user-friendly materials tailored to consumers, e-commerce platforms, and sellers, covering:
• Consumer rights in e-commerce: Materials outlining consumer rights, such as the right to product information, safe payment methods, and dispute resolution, highlighting the advantages of e-commerce.
• Best practices for e-commerce platforms and sellers: Guidelines on fair practices, including transparent product descriptions, pricing, and secure payment options. This also covers handling consumer complaints and data protection.
• Practical tips for safe e-commerce transactions: Information on how consumers can protect themselves from fraud, identify legitimate platforms and sellers, and maintain cybersecurity.

Formats of Materials: To ensure broad accessibility and engagement, the materials will be produced in multiple formats, including:

• Infographics: Visually appealing graphics summarizing key information for use on social media, posters, and pamphlets.
• Brochures and flyers: Printed and digital handouts that provide concise details on consumer rights, best practices, and online transaction safety.
• Video clips: Short, engaging videos for social media and websites explaining consumer rights and best practices in an accessible format.
• Radio/TV spots: Audio and visual advertisements for local broadcast channels, highlighting consumer rights and online safety.
• Social media posts: A series of posts for platforms like Facebook, Instagram, and Twitter with tips on consumer protection, e-commerce safety, and best practices.
• Materials will have to be developed to appeal to a broad audience, taking into consideration amongst others the circumstances of women and disadvantaged groups. Materials will be prepared in Kinyarwandaand/or English depending on needs.

Contractor will deliver:

• A comprehensive campaign strategy document, including a media plan and audience segmentation.
• A complete set of consumer rights and best practices materials (infographics, brochures, videos, TV spots, content for social media posts etc.).
• A series of media outputs (radio talks/TV shows, social media posts, etc.) for public distribution.

Certain milestones, as laid out in the table below, are to be achieved during the contract term:

Milestones/process steps/partial services	Deadline/place/person responsible
Consumer behaviour survey design completed	30.04.2025
Consumer behaviour survey finalised	31.05.2025
Draft Gap analysis completed	15.05.2025
Final version of gap analysis completed	31.05.2025
Advocacy material developed	15.06.2025
Advocacy meetings held	30.08.2025 – in Kigali
Training material for ToT completed	30.06.2025
ToT Workshops held	30.09.2025 – in five cities including Kigali
Public awareness campaign materials completed	31.08.2025

Period of assignment: from 01.04.25 until 31.10.25.

3. Concept

In the tender, the tenderer is required to show how the objectives defined in Chapter 2 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision.

Note: The numbers in parentheses correspond to the lines of the technical assessment grid.

Technical-methodological concept

Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1 Context) (1.1.1). Following this, the tenderer presents and justifies the explicit strategy with which it intends to provide the services for which it is responsible (see Chapter 2 Tasks to be performed) (1.1.2).

The tenderer is required to present the actors relevant for the services for which it is responsible and describe the cooperation (1.2) with them.

The tenderer is required to describe the key processes for the services for which it is responsible and create an operational plan or schedule (1.4.1) that describes how the services according to Chapter 2 (Tasks to be performed by the contractor) are to be provided. In particular, the tenderer is required to describe the necessary work steps and, if applicable, take account of the milestones and contributions of other actors (partner contributions) in accordance with Chapter 2 (Tasks to be performed) (1.4.2).

Project management of the contractor (1.6)

The tenderer is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the tender; the plan includes information on assignment dates (duration and expert days) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule.

Further requirements (1.7)

Contractor will describe how, in the different tasks in this tender (consumer behaviour study, gap analysis, advocacy, capacity building, awareness raising, 3 points for each part), special attention is paid to the role and position of women and disadvantaged groups.

4. Personnel concept

The tenderer is required to provide personnel who are suited to filling the positions described, on the basis of their CVs (see Chapter 7), the range of tasks involved and the required qualifications.

The below specified qualifications represent the requirements to reach the maximum number of points in the technical assessment.

Team leader

Tasks of the team leader

• Overall responsibility for the advisory packages of the contractor (quality and deadlines)
• Coordinating and ensuring communication with GIZ, partners and others involved in the project
• Personnel management
• Regular reporting in accordance with deadlines

Qualifications of the team leader

• Education/training (2.1.1): university degree (Master) law, public policy, or related fields.
• Language (2.1.2): C1 -level language proficiency in English
• General professional experience (2.1.3): 5 years of professional experience in public sector consulting
• Specific professional experience (2.1.4): 7 years in project management for public sector consultation
• Leadership/management experience (2.1.5): 5 years of management/leadership experience as project team leader or manager in a company
• Regional experience (2.2.6): 5 years of experience in projects in Rwanda
• Development cooperation (DC) experience (2.1.7): 5 years of experience in DC projects
• Other (2.1.8): -

Key expert 1 – Legal and regulatory expert

Tasks of key expert 1

• Provide the gap analysis and draft regulation
• Develop advocacy material and conduct stakeholder meetings

Qualifications of key expert 1

• Education/training (2.2.1): University degree (Master) in law, public policy, or related fields.
• Language (2.2.2): C1 -level language proficiency in English
• General professional experience (2.2.3): 7 years of experience working in consumer protection and e-commerce
• Specific professional experience (2.2.4): 7 years of experience in legal and regulatory analysis, or e-commerce policy development at the national or international level
• Leadership/management experience (2.2.5): -
• Regional experience (2.2.6): 5 years of experience in projects in Rwanda
• Development Cooperation (DC) experience (2.2.7): -
• Other (2.2.8): 5 years of experience working within the e-commerce regulatory space in Rwanda along institutions such as MINICOM, RICA and ADECOR.

Key expert 2 – Capacity Development expert

Tasks of key expert 2

• Conducting consumer behaviour survey
• Development of training materials
• Conducting Training of Trainers

Qualifications of key expert 2

• Education/training (2.2.1): University degree (Master) in law, public policy, or related fields.
• Language (2.2.2): C1 -level language proficiency in English, C1 -level language proficiency in Kinyarwanda (X points each)
• General professional experience (2.2.3): 5 years of experience working in consumer protection and e-commerce
• Specific professional experience (2.2.4): 7 years of experience in capacity development for e-commerce or consumer protection
• Leadership/management experience (2.2.5): -
• Regional experience (2.2.6): 5 years of experience in projects in Rwanda
• Development Cooperation (DC) experience (2.2.7): -
• Other (2.2.8): 5 years of experience working within the e-commerce regulatory space in Rwanda along institutions such as MINICOM, RICA and ADECOR.

Key expert 3 – Public Relations expert

Tasks of key expert 3

• Plan awareness raising campaign together with ADECOR
• Develop content for the awareness raising campaign

Qualifications of key expert 3

• Education/training (2.2.1): University degree (Master) in Public Relations or related fields
• Language (2.2.2): C1 -level language proficiency in English, C1 -level language proficiency in Kinyarwanda (1 point each)
• General professional experience (2.2.3): 5 years of experience working in consumer protection or e-commerce
• Specific professional experience (2.2.4): 7 years of experience in developing public awareness campaigns and materials
• Leadership/management experience (2.2.5): -
• Regional experience (2.2.6): 5 years of experience in projects in Rwanda
• Development Cooperation (DC) experience (2.2.7): -
• Other (2.2.8): -

Soft skills of team members

In addition to their specialist qualifications, the following qualifications are required of team members:

• Team skills
• Initiative
• Communication skills
• Socio-cultural skills
• Efficient, partner- and client-focused working methods
• Interdisciplinary thinking

5. Costing requirements

Assignment of personnel and travel expenses

Per-diem and overnight accommodation allowances are reimbursed as a lump sum up to the maximum amounts permissible under tax law for each country as set out in the country table in the circular from the German Federal Ministry of Finance on travel expense remuneration (downloadable at https://www.bundesfinanzministerium.de).

Accommodation costs which exceed this up to a reasonable amount and the cost of flights and other main forms of transport can be reimbursed against evidence.

All business travel must be agreed in advance by the officer responsible for the project.

Sustainability aspects for travel

GIZ would like to reduce greenhouse gas emissions (CO₂ emissions) caused by travel. When preparing your tender, please incorporate options for reducing emissions, such as selecting the lowest-emission booking class (economy) and using means of transport, airlines and flight routes with a higher CO₂ efficiency. For short distances, travel by train (second class) or e-mobility should be the preferred option.

If they cannot be avoided, CO₂ emissions caused by air travel should be offset. GIZ specifies a budget for this, through which the carbon offsets can be settled against evidence.

There are many different providers in the market for emissions certificates, and they have different climate impact ambitions. The Development and Climate Alliance (German only) has published a list of standards (German only). GIZ recommends using the standards specified there.

Specification of inputs

Fee days	Number of experts	Number of days per expert	Total	Comments
Team Leader	1	15	15
Key Expert 1 – Legal	1	25	25
Key Expert 2 – CD	1	40	40
Key Expert 3 – PR	1	20	20
Travel expenses	Quantity	Number per expert	Total	Comments
Per-diem allowance in country of assignment	1	8	8	Travel only applicable to Key Expert 2. 2 nights each in Huye, Musanze, Rwamagana and either Rubavu or Karongi
Overnight allowance in country of assignment	1	8	8	Travel only applicable to Key Expert 2. 2 nights each in Huye, Musanze, Rwamagana and either Rubavu or Karongi
Transport	Quantity	Number per expert	Total	Comments
International flights	-	-	-
Domestic flights	-	-	-
CO2 compensation for air travel	-	-	-
Travel expenses (train, car) · Car	1	4	4	Travel to Huye, Musanze, Rwamagana and either Rubavu or Karongi from Kigali
Other travel expenses	-	-	-	e.g. visa costs
Fixed travel budget	-	-	-	-
Other costs	Number	Price	Total	Comments
Flexible remuneration	-	-	-	-
Other costs	1	1,467,000 RWF	1,467,000 RWF	Cost for Printing of reports, advocacy information, teaching materials, campaign materials as indicated in task description

6. Inputs of GIZ or other actors

GIZ and/or other actors are expected to make the following available:

• Logistics for workshops: GIZ will provide the facilities for workshops to be organised as part of this assignment and, in coordination with ADECOR, provide the participants. This concerns the meetings organised in the context of the consumer behaviour study, gap analysis and regulation, as well as the ToT sessions.
• Consumer behaviour study: ADECOR will provide access to its network for distribution of the survey, as well as provide input for the survey design.
• Gap analysis: ADECOR will provide the list of relevant stakeholders, legal documents, and insights into the regulatory environment.
• Public Awareness campaign strategy and impact evaluation: ADECOR will be responsible for executing the campaign through media outreach. This includes managing the logistics, production, and coordination of television and radio appearances, ensuring the campaign reaches a broad audience across Rwanda, the EAC region, and abroad. ADECOR will develop the overall campaign strategy, determining the best media channels, timing, and messaging to maximize the campaign's reach and impact. Additionally, ADECOR will take the lead in monitoring and evaluating the campaign’s effectiveness, gathering feedback, and making necessary adjustments to improve the campaign’s performance.

7. Requirements on the format of the tender

The structure of the tender must correspond to the structure of the ToR. In particular, the detailed structure of the concept (Chapter 3) should be organised in accordance with the positively weighted criteria in the assessment grid (not with zero). The tender must be legible (font size 11 or larger) and clearly formulated. It must be drawn up in English.

The complete tender must not exceed 10 pages (excluding CVs). If one of the maximum page lengths is exceeded, the content appearing after the cut-off point will not be included in the assessment. External content (e.g. links to websites) will also not be considered.

The CVs of the personnel proposed in accordance with Chapter 4 of the ToRs must be submitted using the format specified in the terms and conditions for application. The CVs shall not exceed 4 pages each. They must clearly show the position and job the proposed person held in the reference project and for how long.

Please calculate your financial tender based exactly on the parameters specified in Chapter 5 Quantitative requirements. The contractor is not contractually entitled to use up the days, trips, workshops or budgets in full. The number of days, trips and workshops and the budgets will be contractually agreed as maximum limits. The specifications for pricing are defined in the price schedule.

8. Annexes

• Technical assessment grid
• Technical Proposal template
• Self-declaration of eligibility

Submission of offer: The Expression of Interest should contain the following:

Technical Proposal:

• A cover letter expressing your interest in this assignment
• Technical Proposal (attached template for technical proposal MUST be used)
• Company registration certificate (RDB)
• VAT-Registration Certificate
• Latest tax clearance certificate
• Up to date CV of proposed expert
• At least 3 proofs of successful completion of related assignments. 
• Organizational profile and structure

Financial Proposal: Financial offer indicates the all-inclusive total contract price, supported by a breakdown of all costs as described in the specification of inputs.

Your EoI has to be submitted in 2 separated emails to RW_Quotation@giz.de until 20/03/2025

1.The technical offer has to be submitted in PDF format and as attachment to the email with the subject: Technical offer 83484456

2.The financial offer has to be submitted in PDF format and the price must be in Rwandan Francs and VAT excluded (if applicable) and as attachment to the email with the subject: Financial offer 83484456

If the emails exceed the default email size of 30MB, offers can be exceptionally submitted through https://filetransfer.giz.de/

Offers submitted through any other sharing platform, as google documents or similar will not be considered.

Offers submitted in hard copy will not be considered.

GIZ reserves all rights.