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Request for Proposal (RFP) for Supply of Kitchen Items for Rwandair

RwandAir

We began operations on 1st December 2002 as the new national carrier under the name Rwandair Express (passenger Air transportation as the core activity) for Rwanda with a concession to carry out airport ground handling (ancillary activity) at Kigali International Airport, Kanombe. In March 2009, we registered a new trademark “RwandAir” which is our current operating name.

Operating from Kigali as our hub in the heart of Africa, RwandAir is one of the fastest growing airlines and operates one of the youngest and state of the art fleet on the African continent which comprises of two Boeing 737-800NG, two Boeing 737-700NG, two CRJ900NG, two Bombardier Q-400NextGen all in dual class configuration and expecting the delivery of two brand new triple class Airbus A330s in September 2016.

The airline, which is also well reputed for an excellent on time performance, reaches out to seventeen cities in Western, Eastern and Southern Africa and the Middle East.

In May 2015, RwandAir joined the International Air Transportation Association (IATA) as a member airline, only five months after being IATA Operational Safety Audit (IOSA) certified. The airline’s commitment to operate with international industry safety standards at the highest level is observed in its current pursue of the IATA Safety Audit for Ground Operations (ISAGO) expected to be completed by June 2016.

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Tender Reference No: 139 /WB/02/2025-2026

Tender method: Open 

March 30th,2026

Dear Sir/Madam, 

REQUEST FOR PROPOSAL (RFP) FOR SUPPLY OF KITCHEN ITEMS FOR RWANDAIR

RwandAir is fast national carrier of the republic of Rwanda, which has expanded its fleet operation beyond Africa to respond to customer needs and expectations. 

RwandAir is inviting eligible suppliers to submit quotations forSupply of Kitchen Items forRwandAir as detailed below; 

Item description with specifications 

S/N

Item Description

Qty

Unit Price

(RWF) 

1

Standard Tea Cups (Luminac) 

Color: White

Size : 32cl

1

2

Standard Dinner Ware Plates (Luminac) 

Extra resistant 

Color: White 

Size:27cm

1

3

Stainless Table spoons 

1

4

Stainless Tea Spoons

1

5

Stainless Forks

1

6

Coffee makers. Adjustable warming plate, brew strength control, 24-hour programmability.

1

7

Kitchen water jugs Glass 1.5 L

1

8

Stainless Flasks 1L

1

9

Stainless Flasks 5L

1

10

Stainless Steel Electric Kettles

Power: 1500–2200 W (fast boiling).

1

11

Household Moping Rugs.

Size 40 × 12 cm. washable, absorbent

1

12

Coffee Filters

Paper: white or brown Single-use, fine filtration.

1

13

Trays Stainless steel (durable, hygienic, heat-resistant) or Plastic (polypropylene, melamine, lightweight).

t

14

Water dispenser with four options, warm, Hot , Cold and fridge

1

15

Standard Fridge with two compartments. 

Power Consumption 100 to 800 Kwh per year.

1

16

Microwave: 

Type: Grill Microwave Oven

Capacity: 31 L

Microwave Power: 1000 W

Grill Power: 1100 W (Quartz heaters ×2)

Combination Cooking: Yes (microwave + grill simultaneously)

Control Panel: Membrane keypad, LCD display

1

17

Sugar bowels (porcelain)

Material: High-quality porcelain

Capacity: Usually ranges from 200 ml to 500 ml (enough for household sugar serving).

Dimensions:

Height: 8–12 cm

Diameter: 7–10 cm

Weight: Light (200–400 g depending on size).

1

18

Bread Toaster, Standard porcelain sugar bowls are simple, practical, and affordable.

1

19

Bar chairs: 

Frame: Metal (steel, aluminum)or plastic.

Seat: plastic or steel Aluminum

1

20

Water Heater: 

Capacity

Small: 10–15 L (point-of-use, kitchens, bathrooms).

Medium: 25–50 L (family use).

Large: 80–200 L (whole-house systems).

Power Source

Electric: Heating element (1–3 kW).

Gas: Burner with thermostat, requires ventilation.

Solar-assisted: Panels + storage tank.

Water Heater: 

Capacity

Small: 10–15 L (point-of-use, kitchens, bathrooms).

Medium: 25–50 L (family use).

Large: 80–200 L (whole-house systems).

Power Source

Electric: Heating element (1–3 kW).

Gas: Burner with thermostat, requires ventilation.

Solar-assisted: Panels + storage tank.

Voltage (Electric Models)

220–240 V / 50–60 Hz (household standard).

Heating Time

10–15 L: ~10–15 minutes.

50 L: ~30–40 minutes.

100 L+: ~1 hour.

Temperature Range

Adjustable thermostat: 40°C – 75°C.

Safety cut-off at ~90°C.

Material

Inner tank: Stainless steel or glass-lined steel.

Outer body: Powder-coated steel or ABS plastic.

Insulation: Polyurethane foam for heat retention.

Safety Features

Thermostat with auto cut-off.

Pressure relief valve.

Dry heating protection.

Anti-corrosion coating.

Mounting Options

Vertical wall-mounted (common).

Horizontal wall-mounted (space-saving).

Floor-standing (large capacity).

1

21

Small cloth : all colors

Microfiber (high absorbency, quick-drying, dust-trapping).

1

22

Paper Towels

Standard sheet: ~22 × 24 cm.

Roll length: 20–60 m depending on brand.

Industrial rolls: up to 200 

1

23

Plastic Baskets small: from 15–25 cm diameter and 10–15 cm height.

Rectangular: ~20 × 15 × 10 cm.

Round: ~18 cm diameter × 12 cm height.

Household small baskets: 1–3 kg.

1

24

Plastic Buskets big size plastic: 

Household storage: 20–40 liters.

Laundry baskets: 40–60 liters.

1

25

Cooker Oven

Medium: 60–80 L (standard family use).

1

26

  • Water Glasses (Luminac)

Everyday drinking glasses.

Juice, water, soda, cocktails.

Hospitality and catering settings.

Size: 310ml.

  • Water Glasses (Luminac)

Everyday drinking glasses

Size: 280ml.

1

27

Padlocks small Size:

Body width: 20–30 mm.

Shackle diameter: 3–5 mm.

Shackle clearance: 10–15 mm

1

28

Padlocks Big size 

Body width: 50–90 mm.

Shackle diameter: 8–12 mm.

1

29

Soap dish 

Plastic (lightweight, affordable, water-resistant).

1

30

  • Liquid soap 

Size : 1L

  • Liquid Soap 

Size: 5L

  • Liquid Soap 

Size: 20L.

1

31

Wood handle Broom (standard household).

Plastic Handle Broom (Standard Household)

Handle length: 90–120 cm 

1

32

Kitchen heat resistance Microwave gloves

Size:29cmx14cm

1

Long size household gloves silicone 

Size 35x20cm

1

33

Latex Gloves large 9 to 10 inches

1

34

Dust bins big plastic

Size: 120L

1

35

Dust bins small metallic 

Small 5L10L Stainless Steel with Foot Pedal

1

36

Dust bins small plastic 

Size: 60 litters

1

37

Dust bins small plastic with pedal 

Size: 240 litters

1

38

Dust bins big size with pedal 

Size: 660 L

1

39

Knives stainless steel

Small knives: 7–10 cm

Medium knives: 15–20 cm

Large knives: 20–30 cm

1

40 

Cutting boards

Small: 20 × 15 cm (snack prep, garnishes).

Medium: 30 × 20 cm (general kitchen use)

Large: 45 × 30 cm (meat, bread, professional prep).

1

 

Taxes 

Inclusive

 

  • Administration documents

The following documents must be submitted alongside the bid.

 

  1. Signed and stamped financial bid.
  2. Certificate of Incorporation/Registration Certificate
  3. Trading License 
  4. Company profile

Terms and Conditions

The tender will be awarded to the bidder determined to be responsive and whose proposal meets our technical expectations at least cost. 

The quotation should be valid for 120 days from the submission date. 

Quotations valid shorter than period shall be treated as none responsive and will be rejected.

Quotations shall be submitted via https://esupplier.rwandair.com/Account/Login/no later than April 22nd , 2026at 11:00 am Kigali time. 

Quotation that arrive late will be rejected and will not be considered for the evaluation. 

The price quoted should include all applicable taxes, duties and charges to have the goods/services delivered.

The performance security is not required for all tenders whose amount does not exceed FRW 20,000,000 and tenders for framework agreements when the purchase order value does not exceed FRW 20,000,000. However, the successful bidder will submit the performance securing declaration.

The successful bidder will sign a written a contract with RwandAir; 

Payment terms are negotiable. However, the advance payment does not exceed twenty percent (20 %) of the entire price of the tender and is paid if the successful bidder gives to the procuring entity an advance payment security equivalent to the advance itself.

Failure to provide full documents required will lead to disqualification.

 RwandAir however reserves the right to cancel this tender any time before the Purchase Order is issued. 

Sincerely,

Yvonne Manzi MAKOLO

Chief Executive Officer

RwandAir Ltd 

Detailed Terms and Conditions 

Eligible Suppliers

  1. Eligible Suppliers for public procurement are those who deal in commercial activities and registered as businesses or those holding professional licenses or exercising any liberal profession. Other Suppliers eligible for public procurement are provided for in public procurement regulations.
  2. To be eligible supplier may be required to prove that they are members of a professional body or that they Supplier by any other rules or procedures set by Rwandair Procurement Policy. 
  3. Participation is open on equal conditions to all companies or persons fulfilling the requirements herein except where:
  1. The Bidder is currently blacklisted 
  2. The Bidder has been prosecuted and found guilty in court, including any appeals process on corruption charges
  3. The Bidder is bankrupt 
  4. The Bidder has been excluded in accordance with regional or international conventions. 

This criterion shall also apply to the proposed subcontractors or suppliers for any part of the Contract including Related Services. 

  1. The Suppliers shall not have a conflict of interest. All Suppliers found to have conflict of interest shall be disqualified. Suppliers may be considered to have a conflict of interest with one or more parties in this tendering process, if they: 
  2.  
  3. are or have been associated in the past, with a firm or any of its affiliates, for the preparation of the design, specifications, and other documents to be used for the procurement of the goods to be purchased under this Request for Quotation; or 
  4.  
  5. Submit more than one Quotation in this tendering process
  6. Government-owned enterprises shall be eligible only if they can establish that they (i) are legally and financially autonomous, (ii) operate under commercial law, and (iii) are not a dependent agency of the Purchaser.
  7. Suppliers shall provide such evidence of their continued eligibility satisfactory to the Purchaser, as the Procuring Entity shall reasonably request. 

Eligible Goods and Related Services

    1. All the Goods and Related Services to be supplied under the Contract may have their origin in any country. 
    2. For purposes of this Clause, the term “goods” includes commodities, raw material, machinery, equipment, and industrial plants; and “related services” includes services such as insurance, installation, training, and initial maintenance.
    3. The term “origin” means the country where the goods have been mined, grown, cultivated, produced, manufactured or processed; or, through manufacture, processing, or assembly, another commercially recognized article results that differs substantially in its basic characteristics from its components.

Request for Clarifications

Any Supplier may request in writing to the procuring entity via company email procurement@rwandair.com for clarifications on this request for quotation. The Procuring Entity shall respond to any request for clarification within two working (2) days from the day of its reception. The Procuring Entity shall communicate and forward, without disclosing the source of the request for clarification, to all suppliers the copies of the clarifications that were given in response to the request by the Procuring Entity. 

Modification to the Request for quotation 

    1. Before the deadline for submission of Quotations, on its own initiative or in response to Suppliers’ concerns, the Procuring Entity may modify the RFQ document by issuing addenda. 
    2. Any addendum thus issued shall be part of the RFQ document and shall be communicated and forwarded in writing to all suppliers who had received the RFQ document and shall be made public through the communication channel that the Procuring Entity used to advertise the initial tender notice. 
    3. To give prospective suppliers reasonable time in which to consider an addendum in preparing their Quotations, the Procuring Entity may, at its discretion, extend the deadline for the submission of Quotations. 

Language of Quotation.

The Quotation, as well as all correspondence and documents relating to the Quotation exchanged by the Suppliers and the Purchaser, shall be written in English language or French. 

Quotation Prices and Discounts

    1. The prices and discounts quoted by the Supplier in their quotations shall fully conform to the requirements specified in the RFQ document under the section of the list of requirements. 
    2. The price to be quoted in the List of requirements shall be the total price of the Quotation, excluding any discounts offered. If required, discounts shall be requested during the quotations evaluation process. 
    3. The INCOTERMS to be used shall be the incoterm governed by the rules prescribed in the current edition, published by The International Chamber of Commerce. 

Currencies of the Quotation 

    1. The suppliers shall quote in Rwandan francs (Rwf) only. 

Documents Establishing the Conformity of the Goods and Related Services

    1.  To establish the conformity of the Goods and Related Services to the RFQ Documents, the Supplier shall furnish as part of its Quotation the documentary evidence that the Goods conform to the technical specifications. 
    2. The documentary evidence may be in the form of literature, drawings or data, and shall consist of a detailed item-by-item description of the essential technical and performance characteristics of the Goods and Related Services, demonstrating substantial responsiveness of the Goods and Related Services to the technical specifications. 
    3. The Supplier shall also furnish a list giving full particulars, including available sources and current prices of spare parts, special tools, etc., necessary for the proper and continuing functioning of the equipment during the warranty period following commencement of the use of the equipment by the Procuring Entity. 
    4. Standards for workmanship, process, material, and equipment, as well as references to brand names or catalogue numbers specified by the Procuring Entity in the list of Requirements, are intended to be descriptive only and not restrictive. The Supplier may offer other standards of quality, brand names, and/or catalogue numbers, if it demonstrates, to the Procuring Entity’s satisfaction, that the substitutions ensure substantial equivalence or are superior to those specified in the Schedule of Requirements.

Delivery time

Suppliers are required state in their quotations delivery time that will be consider when placing orders. If this is not done, it will be assumed that the Suppliers has accepted to go by the delivery time specified in the RFQ document by the procuring entity, that is within 4 weeks. 

Quotation Validity Period 

    1. Quotations shall remain valid for the period of one hundred twenty days (120) after the Quotation submission deadline date prescribed by the Purchaser. The Procuring Entity as non-responsive shall reject a Quotation valid for a shorter period. 
    2. In exceptional circumstances, prior to the expiration of the Quotation validity period, the Procuring Entity may request Suppliers to extend the period of validity of their Quotations. The request and the responses shall be made in writing an email. 

 

Deadline for Submission of Quotations

    1.  The Procuring Entity at the address must receive Quotations NOT later than April 30 th, 2026, 11:00 am Kigali time. 
    2. The Procuring Entity may at its discretion extend the deadline for the submission of Quotations by amending the RFQ Document in which case all rights and obligations of the Procuring Entity and the Suppliers previously subject to the deadline shall thereafter be subject to the 12 as extended.

Late Quotations 

The Procuring Entity shall not consider any Quotation that arrives after the deadline for submission of Quotations. Any Quotation received by the Procuring Entity after the deadline for submission of Quotations shall be declared late, rejected, and returned unopened to the bidder. If submission was done via email, the late Quotations shall be rejected and not considered for opening and the evaluation. The Quotation shall be communicated by email that the Quotation was sent late and will not be considered.

Confidentiality

    1.  Information relating to the examination, evaluation, comparison, and recommendation of tender award, shall not be disclosed to Suppliers or any other persons not officially concerned with such process until publication of the tender award decision.
    2. Any effort by a Supplier to influence the Procuring Entity in the examination, evaluation, comparison, and post-qualification of the suppliers or tender award decisions may result in the rejection of its Quotation.

Clarification of Quotations 

 To assist in the examination, evaluation, comparison and post-qualification of the Quotations, the Procuring Entity may, at its discretion, ask any supplier for a clarification of its Quotation. Any clarification submitted by a supplier in respect to its Quotation and that is not in response to a request by the Procuring Entity shall not be considered. The Procuring Entity’s request for clarification and the response shall be in writing an email. No change in the prices or substance of the Quotation shall be sought, offered, or permitted, except to confirm the correction of arithmetic errors discovered by the Procuring Entity in the Evaluation of the Quotations. At his/her own initiative, a Supplier may provide clarifications on his/her Quotation but which shall not change its price or substance. 

Responsiveness of Quotations

    1. The Procuring Entity’s determination of a Quotation’s responsiveness is to be based on the contents of the Quotation itself. 
    2. A substantially responsive Quotation is one that conforms to all the terms, conditions, and specifications of the RFQ Document without material deviation, reservation, or omission. A material deviation, reservation, or omission is one that:
      1. affects in any substantial way the scope, quality, or performance of the Goods and Related Services specified in the Contract; or

      2. Limits in any substantial way, inconsistent with the RFQ Document, the Procuring Entity’s rights or the Supplier’s obligations under the Contract; or

      3. If rectified would unfairly affect the competitive position of other Suppliers presenting substantially responsive Quotations. 

    3. If a Quotation is not substantially responsive to the RFQ Document, it shall be rejected by the Procuring Entity and may not subsequently be made responsive by the Supplier by correction of the material deviation, reservation, or omission.

Non conformities, Errors, and Omissions

    1. Provided that a Quotation is substantially responsive, the Procuring Entity may waive any non-conformities or omissions in the Quotation that do not constitute a material deviation.
    2. Provided that a Quotation is substantially responsive, the Procuring Entity may request that the Supplier submit the necessary information or documentation, within a reasonable period, to rectify non-material nonconformities or omissions in the Quotation related to documentation requirements. Such omission shall not be related to any aspect of the price of the Quotation. Failure of the Supplier to comply with the request may result in the rejection of its Quotation. 
    3. Provided that the Quotation is substantially responsive, the Procuring Entity shall correct arithmetical errors on the following basis: 
  1. if there is a discrepancy between the unit price and the line item total that is obtained by multiplying the unit price by the quantity, the unit price shall prevail and the line item total shall be corrected, unless in the opinion of the Procuring Entity there is an obvious misplacement of the decimal point in the unit price, in which case the line item total as quoted shall govern and the unit price shall be corrected; 

  2. if there is an error in a total corresponding to the addition or subtraction of subtotals, the subtotals shall prevail and the total shall be corrected; and

  3. if there is a discrepancy between words and figures, the amount in words shall prevail, unless the amount expressed in words is related to an arithmetic error, in which case the amount in figures shall prevail subject to (a) and (b) above.

  1. If the Supplier that submitted the lowest evaluated Quotation does not accept the correction of errors, its Quotation shall be rejected. 

Examination of Terms and Conditions; Technical Evaluation

The Procuring Entity shall examine the Quotation to confirm that the Supplier without any material deviation or reservation has accepted all terms and conditions as specified in the RFQ document.

Conversion to Single Currency.

For evaluation and comparison purposes, the Procuring Entity shall convert all Quotation prices expressed in amounts in various currencies into an amount in a single currency (RWF), using the selling exchange rates established by the ‘’BNR’’ and on the date of Quotations submission specified in the RFQ document.

Domestic Preference.

    1. Domestic preference shall not be a factor in the Quotation evaluation. However, price adjustments shall be done to match the incoterm of DDP required on local suppliers. 
  1. The Procuring Entity shall compare all substantially responsive Quotations to determine the lowest-evaluated Quotation. 

Procuring Entity Has Right to accept any quotation, and to reject any or all quotations

The Procuring Entity reserves the right to accept or reject any Quotation, and to annul the tendering process and reject all Quotations at any time prior to contract award, without thereby incurring any liability to the Suppliers that submitted their quotation.

Award Criteria

The Procuring Entity shall award the Contract to the Supplier whose Quotation has been determined to be the lowest evaluated Quotation and is substantially responsive to the RFQ Documents, provided further that the Supplier is determined to be qualified to perform the Contract satisfactorily.

Procuring Entity’s Right to Vary Quantities at Time of Award

At the time the tender is awarded, the Procuring Entity reserves the right to increase or decrease the quantity of Goods and Related Services originally specified in the List of Requirements, provided this does not exceed the percentages 5%, and without any change in the unit prices or other terms and conditions of the Quotation and the RFQ Documents. Notification of Award

    1. Before the expiry of the Quotation validity period, the Procuring Entity shall simultaneously notify by an email the successful and the unsuccessful suppliers of the outcome of the Quotations evaluation. 
    2. The notification shall specify that the major elements of the procurement process would be made available to the Supplier upon request and that they have seven (7) days in which to lodge a protest, if any, before a contract is signed with the successful Supplier.
    3. After issuing of the Purchase order, the Procuring Entity shall finally notify other Suppliers that their Quotations were not successful. 

The Purchase Order shall base on the RFQ document, the successful Quotation, any clarification received and accepted, and any correction made and negotiations agreement between the Procuring Entity and the successful Supplier.

25. Payment terms 

25.1. The Supplier’s request for payment shall be made to the Procuring Entity in writing, accompanied by invoices describing, as appropriate, the Goods delivered and Related Services performed. 

25.2. Payments shall be made promptly by the procuring entity, but in no case later than thirty (30) days after submission of an invoice or request for payment by the Supplier, and after the Procuring Entity has accepted it. 

25.3. The currencies in which payments shall be made to the Supplier shall be those in which the Quotation price is expressed. However, Companies registered in Rwanda or those owned by Rwandan nationals shall only be paid in Rwanda currency and shall be made after supply, installation, commissioning and final acceptance of supplies. 

25.4 Payment shall be fully made after delivery. However, if there are circumstances that necessitate advance payment, an advance payment Bank guarantee of the same amount shall be required in order to make the advance payment.

 

END

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