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Service Waiter

Solid'Africa

Solid’Africa is a Rwandan social enterprise founded in 2010 whose primary goal is to provide meals to low-income patients in public hospitals as food is not covered by public health insurance. We currently feed 1235 patients every day with three medically-tailored meals. The distribution of food on such a large scale is made possible through our farm to fork approach:

  • Farm 84% of the produce we need on land awarded by the government.
  • Design medically-tailored meals with nutritionists and cook meals in our industrial kitchen. 
  • Distribute food directly to patients in 8 public hospitals in Kigali.
  • Food waste from the kitchen and leftovers from hospitals are used on our farms to grow organic produce.
Sector
Public health
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http://solidafrica.rw/

Job Advertisement 

ABOUT SOLID’AFRICA

Operating in Rwanda since 2010, Solid’Africa is a pioneering social enterprise dedicated to combating nutrition insecurity in Rwanda and beyond. With a mission to ensure universal access to adequate and appropriate nutrition. Solid’Africa delivers a comprehensive nutrition access program that includes the Gemura Feeding Program, which supplies nutritious meals to hospital patients and school children; the Sustainable Agriculture Program, which supports local farmers and strengthens the food supply chain; and the Nutrition Education Program, which promotes healthy dietary choices through education and awareness. 

Through its Community Benefit Company (CBC), Solid’Africa also generates income to subsidize its non-profit initiatives, ensuring financial sustainability. Additionally, Solid’Africa’s Institute of Culinary Arts and Nutrition (ICAN) provides specialized training that blends nutrition science and culinary arts to empower hospitality professionals. By leveraging strategic collaborations, adopting a holistic Farm-to-plate model, and focusing on sustainable practices, Solid’Africa aims to transform the nutrition landscape, making healthy meals universally accessible in the communities it serves. 

Solid’Africa is seeking experienced candidates for the positions listed below, to be based at Remera Rukoma location


POSITIONS OVERVIEW

Position

Number of Staff

Responsibilities

Requirements 

Service Waiter

6

The Service Waiter is responsible for delivering exceptional customer service in the dining area, ensuring a pleasant dining experience for all guests. This role involves precise order taking, efficient food and beverage service, and meticulous maintenance of cleanliness in the service area. The Waiter collaborates closely with kitchen staff to ensure timely meal service and prompt fulfillment of guest needs.

 

Responsibilities

  • Process customer purchases accurately and efficiently, using the cash register or POS system.
  • Handle cash and card payments, ensuring accuracy and security.
  • Issue receipts and provide change to customers, maintaining accuracy.
  • Answer customer inquiries regarding prices, products, and promotions.
  • Resolve customer issues or complaints promptly and professionally.
  • Maintain the cleanliness and organization of the cash register area.
  • Perform cash register opening and closing procedures, ensuring accuracy.
  • Balance cash drawers and reconcile daily transactions.
  • Ensure that all orders are accurately entered and processed.
  • Verify customer orders and payments to prevent discrepancies.
  • Handle refunds and exchanges according to company policies.
  • Monitor and replenish supplies at the cashier station, ensuring availability.
  • Assist in inventory counts and reporting as needed.
  • Report any discrepancies or shortages to the supervisor.
  • Adhere to health and safety regulations, ensuring a clean and safe environment.
  • Maintain confidentiality of customer and financial information.
  • Participate in training sessions to enhance cashier skills and knowledge.
  • Provide feedback to supervisors on customer service and operational efficiency.

Qualifications and experience required

  • High school diploma or equivalent; hospitality training is a plus.
  • Previous experience of one year as a waiter/waitress or in customer service (preferred).
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of food and beverage service standards is an advantage.
  • Flexibility to work various shifts.

APPLICATION GUIDELINES: Interested and qualified candidates should submit a 1page Cover letter, and updated CV (maximum three pages) and names, title and contacts of three professional referees, to include the most recent or current employer/supervisor (all in/as one document) - via email only to: hr@solidafrica.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is December 11th, 2025, at 16:00hrs.
Only shortlisted candidates will be contacted.
Solid’Africa is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, age, national origin, physical disability.

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