Job Title: Laundry Attendant

Location: Sambora Kinigi Lodge, Kinigi, Musanze, Rwanda 

Position Type: Full-Time 

About Sambora Kinigi Lodge: 

Sambora Kinigi Lodge is a renowned luxury lodge nestled in the scenic and serene landscapes of Kinigi, Musanze. Our lodge offers a unique and unforgettable experience to guests seeking a tranquil escape surrounded by the natural beauty of Rwanda. We are committed to providing exceptional service and maintaining the highest standards of cleanliness and comfort for our guests. 

Job Summary: 

The Housekeeper is responsible for maintaining the cleanliness and tidiness of guest rooms, public areas, and other lodge facilities. The successful candidate will play a critical role in ensuring that our guests enjoy a comfortable and welcoming environment during their stay. 

Key Responsibilities: 

Room Cleaning: Perform thorough cleaning of guest rooms and bathrooms, ensuring that all surfaces are sanitized and cleaned to the highest standards. 

Linen and Towel Care: Replace bed linens, towels, and amenities in guest rooms and ensure they are neatly arranged. 

Public Areas: Clean and maintain public areas, including the lobby, hallways, dining areas, and restrooms according to a schedule and ensure cleaning checklists are completed and signed. 

Inventory Management: Report any maintenance issues, damages, or shortages to the Housekeeping Supervisor or Management for timely resolution. 

Laundry Services: Manage and maintain a clean and efficient laundry area, including washing, ironing, and folding of linens and uniforms. 

Guest Requests: Attend promptly to guest requests for extra amenities, housekeeping services, and room refreshes. 

Waste Management: Properly dispose of waste and adhere to recycling practices. 

Team Collaboration: Work closely with other housekeeping staff to ensure that all areas are maintained to the highest standards. 

Compliance: Adhere to all company policies and procedures, including health and safety guidelines. 

Guest Interaction: Maintain a friendly and professional demeanour when interacting with guests, providing assistance and information as needed. 

Qualifications: 

• High school diploma or equivalent. 
• Previous experience in housekeeping, cleaning, or related roles is preferred.
•  Attention to detail and a commitment to maintaining cleanliness and order.
• Strong organizational and time-management skills. 
• Ability to work effectively as part of a team.
• Excellent communication and customer service skills. 
• Flexibility to work shifts, including weekends and holidays. 

Physical Requirements: 

Ability to stand, walk, and perform physical tasks for extended periods. Lift and carry cleaning supplies and equipment. 

Bend, kneel, and reach to clean and maintain various areas. 

Tolerate exposure to cleaning chemicals and cleaning equipment. 

Benefits: 

Competitive salary. 

Employee meals during work hours 

Training and development opportunities. 

Friendly and supportive work environment. 

Healthcare insurance 

Sambora Kinigi Lodge is an equal opportunity employer. We encourage individuals from all backgrounds to apply for this position.

Performance Indicators

Key Performance Indicators (KPIs) for the Housekeeper role at Sambora Kinigi Lodge are essential to measure and evaluate the performance and effectiveness of the individual in this position. Here are some KPIs relevant to the Housekeeper role: 

Room Cleanliness and Quality: 

• Percentage of Clean Rooms: The percentage of guest rooms inspected and deemed clean and ready for occupancy. 
• Guest Satisfaction Score: Guest feedback and satisfaction ratings related to room cleanliness, including scores on post-stay surveys. 

Efficiency and Productivity: 

• Rooms Cleaned Per Shift: The number of guest rooms cleaned during a typical shift, reflecting productivity. 
• Response Time to Guest Requests: The time taken to fulfil guest requests for additional amenities or room refresh. 

Inventory and Resource Management: 

•  Inventory Replenishment Accuracy: The accuracy of maintaining and replenishing guest room supplies, such as toiletries and linens. 
• Laundry Efficiency: Measurement of laundry operations, including the number of linens processed per hour. 

Maintenance and Issue Reporting: 

•  Maintenance Issue Reporting: Timeliness and accuracy of reporting maintenance issues or damages in guest rooms. 
• Resolution Time: The time taken to address and resolve reported maintenance issues. Team Collaboration and Communication: 
• Teamwork and Cooperation: Feedback from supervisors and colleagues on teamwork, cooperation, and communication skills. 
• Communication with Guests: Feedback from guests on the housekeeper's professionalism and courtesy. 

Safety and Compliance: 

•  Health and Safety Compliance: Adherence to safety guidelines and protocols, with a focus on preventing accidents and ensuring a safe work environment. 
•  Adherence to Company Policies: Compliance with company policies and procedures, including housekeeping and cleanliness standards. 

Feedback and Improvement: 

•  Self-Improvement: Participation in training and development opportunities to enhance housekeeping skills. 
•  Feedback Implementation: Evidence of acting on feedback from supervisors or guest comments to improve performance.

Guest Interaction and Service: 

• Positive Guest Interactions: The number of positive guest interactions, based on guest comments and feedback. 
• Service Recovery: Handling and resolving guest complaints or issues effectively and in a manner that satisfies guests. 

Physical Maintenance: 

•  Equipment Maintenance: Ensuring that cleaning equipment and tools are well-maintained and in good working condition. 
• Uniform and Personal Hygiene: Maintaining personal hygiene and cleanliness while adhering to the uniform and appearance standards. 

Cost Control: 

• Waste Reduction: Efforts to minimize waste and ensure efficient waste management practices. 
• Supply Usage Efficiency: Efficient use of cleaning supplies, ensuring cost-effectiveness. 

These KPIs are designed to assess the housekeeper's performance in maintaining cleanliness, efficiency, and service quality.
Regularly tracking these indicators will help in maintaining high standards of housekeeping and guest satisfaction at
Sambora Kinigi Lodge.

Application: 

If you are a passionate culinary professional ready to contribute to Sambora Kinigi Lodge's commitment to excellence, we encourage you to apply. Please submit your resume and cover letter, detailing your experience and vision for the role. via this email careers@samborakinigi.com

Sambora Kinigi Lodge is an equal opportunity employer and embraces diversity in its team.