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POSITION SUMMARY

The HR &Admin Manager is responsible for managing the complete employee lifecycle from onboarding to offboarding, with primary accountability for HR operations and HR documentation management. This role will ensure full compliance with Rwanda labour laws while maintaining operational efficiency and positive employee experience throughout their employment journey.

KEY ACCOUNTABILITIES

1. HR OPERATIONS & SYSTEMS

• – Manage day-to-day HR operations and employee lifecycle processes
• – Lead and manage HR system and automation of HR processes
• – Maintain employee records in physical and digital formats
• – Process monthly attendance and leave management through automated systems
• – Handle employment contracts, renewals, and documentation
• – Support payroll processing in coordination with Finance team
• – Prepare monthly HR reports and analytics for management and HO
• – Develop operational SOPs and process documentation
• – Monitor the implementation of the performance appraisal and ensuring that mid- term and annual appraisals are carried out in a timely manner and followed up.

2. COMPLIANCE & POLICY DEVELOPMENT 

• – Ensure full compliance with Rwanda labour laws and regulations
• – Develop and localize HR policies in coordination with UAE HO
• – Maintain statutory records and documentation
• – Manage RSSB, PAYE, and other statutory requirements
• – Lead HR audits and compliance checks
• – Handle employee queries and grievances through formal channels

3. RECRUITMENT & TRAINING 

• – Coordinate recruitment activities for all positions supporting growth plans
• – Enhance ES Training Program for fresh graduates
• – Develop structured onboarding program
• – Liaise with plant supervisors for training coordination
• – Maintain comprehensive training records
• – Track and report training ROI and effectiveness metrics
• – Build talent pipeline for expansion needs

4. EMPLOYEE RELATIONS & ENGAGEMENT (10%)

• – Design and execute employee engagement calendar
• – Support performance management cycle
• – Maintain positive work environment (protecting zero-attrition record)
• – Coordinate staff events (Labor Day, annual townhall, engagement activities)
• – Implement employee feedback mechanisms
• – Conduct stay interviews and engagement surveys

5. STAKEHOLDER MANAGEMENT (10%)

• – Maintain professional and diplomatic communication with government authorities
• – Coordinate effectively with Finance, IT, Admin, and Operations teams
• – Escalate critical issues, delays, or risks to MD & Head of HR with recommended solutions
• – Build and maintain positive relationships with internal and external stakeholders
• – Represent HR department professionally in all interactions
• – Support HR projects and strategic initiatives as assigned
• – HR reporting monthly, quarterly and annual as required to HR HO

6. GENERAL ADMINISTRATIVE DUTIES

· Responsible for all administrative related matters

• – Manage day-to-day office operations; oversee and coordinate overall office activities 
• – Oversee and ensure the effective use of office space and assist with managing facilities and ensure optimal use and determining future needs
• – Provide comprehensive administrative support to the MD, coordinate and maintain the MD’s calendar,
  scheduling appointments, meetings, and events.

QUALIFICATIONS & REQUIREMENTS

Education & Experience

• – Bachelor’s degree in human resources, business administration, or related field
• – 3-5 years of experience in HR and administration operations
• – Experience in manufacturing or industrial sector preferred
• – HRIS experience highly desirable

Technical Skills

• – Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook)
• – Strong database management and reporting capabilities
• – Basic understanding of payroll and statutory compliance
• – Knowledge of Rwanda labour laws (preferred)

Core Competencies

• – Strong organizational and administrative skills
• – Attention to detail with zero tolerance for errors
• – Professional business communication skills in English (written and verbal)
• – Strong sense of accountability and ownership
• – Ability to maintain strict confidentiality
• – Customer service mindset with focus on employee experience
• – Collaborative team player with ability to work independently
• – Cultural sensitivity and adaptability

Personal Attributes

• – Uncompromising integrity and professional ethics
• – Calm and composed under pressure with ability to handle urgent situations
• – Diplomatic and tactful in dealings with government authorities
• – Adaptable to changing regulations, business needs, and priorities
• – Self-motivated with continuous learning mindset
• – Professional demeanour and appearance

WORKING CONDITIONS

• – Office-based role with regular visits to Bugesera facility
• – Standard business hours with flexibility required for urgent/ad-hoc requirements
• – Handling of confidential and sensitive employee information requiring discretion

Applicants are required to submit the following documents:

1. Updated Curriculum Vitae (CV):
   Clearly indicating academic background, professional experience, key competencies, and at least three professional referees.
2. Cover Letter:
   A formal letter expressing interest in the position and outlining relevant experience and suitability for the role.
3. Copy of Academic Certificates:
   Including degree certificates, diplomas, and any other relevant professional training or HR-related certifications.
4. Recommendation or Reference Letters:
   At least one recent reference letter from a previous employer or supervisor 
5. Professional Certifications (if available):
   Such as CIPD, SHRM, CHRP, or any other HR-related certification.
6. Additional Supporting Documents:
   Any other materials demonstrating relevant experience or achievements (optional).

Note: 

All applications, accompanied by the required supporting documents, should be submitted
to https://enviroserve.rw/jobs/hr-admin-executive/ no later than 22 December 2025.

Location: Enviroserve Rwanda - Kigali Office