ROLE PURPOSE:

Supporting individual adults and families through provision of case management services and increasing the community’s capacity to identify and respond to Child Protection and VAWC concerns.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

SCOPE OF ROLE:

Reports to: Case Management Team Leader

Budget Responsibilities: N/A

Staff reporting to this post: Community Volunteers

Role Dimensions: Working directly with children and families while maintaining internal working relationships and external coordination and referrals.

KEY AREAS OF ACCOUNTABILITY :

Direct Case Management Support

• Provide life‑saving response and case management services to individuals affected by and at risk of violence against women and children, including domestic violence, early and forced marriage, sexual abuse and exploitation, and child abuse.
• Ensure that survivors receive timely, survivor‑centred individual case management support through registration, assessments, case plans, safety planning, direct service provision, referrals, and regular follow‑up in line with international best practice standards and SOPs.
• Conduct follow‑up and monitoring visits based on the urgent protection needs and safety risks identified for each survivor.
• Escalate urgent, high‑risk, or complex cases immediately to the direct supervisor to enable rapid life‑saving action.
• Establish and maintain constructive and confidential relationships with service providers to ensure rapid and effective referral pathways.
• Work closely with other teams and sectors to ensure the effective identification and support of survivors of violence against women and children.
• Support the establishment and facilitation of therapeutic and psychosocial support groups for survivors of violence against women and children.
• Ensure strict adherence to principles of confidentiality, informed consent, best interests of the child, Do No Harm, and other case management and safeguarding standards, including proper use of case management tools and forms.
• Work with cultural sensitivity and uphold the dignity of vulnerable individuals, families, and members of host and displaced communities at all times.

Administration, Documentation and Reports

• Maintain accurate, confidential, and up‑to‑date case files for all cases involving violence against women and children.
• Participate in case conferences, supervision sessions, and case management meetings as required.
• Adhere to strict information management and confidentiality protocols, ensuring information is shared only in compliance with these standards.

Support and participate in programme monitoring, evaluation, and learning activities as needed.

BEHAVIOURS (Values in Practice) (Section should not consist of Competencies as this are the standard Values in practice)

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

Honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS

University degree in social sciences, arts, public administration, social administration, Population and development.

EXPERIENCE AND SKILLS

Essential

• 2 years’ experience working with case management domain.
• Ability to communicate in English and French and Kinyarwanda through verbal and written communication.
• Good technical understanding of Violence against Women and Children, child protection and community based approaches.
• Computer knowledge.
• Strong interpersonal and communication and interviewing skills.
• Be able to prioritize tasks.
• Able to work to tight deadlines and under pressure.
• Experience with community development, working with children and schools.
• Very good communication and interpersonal skills.
• The ability to think critically and to recommend good solutions to problems.
• Strong Organizational skills.
• Ability to conduct outreach at the community level.

Desirable

Experience working in humanitarian crises and/or refugee settings.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

SAFEGUARDING:

Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

Anti-Fraud and Integrity Commitment:

The organization maintains a zero-tolerance policy toward fraud, corruption, and unethical behavior. All staff are expected to uphold the highest standards of integrity and accountability, comply with internal policies and procedures, and report any suspected misconduct through the appropriate channels.
Please note: The organization does not charge any fees at any stage of the recruitment process (application, interview, offer, or onboarding). Any request for payment should be reported immediately.