Company: Superb Novas Technology Ltd, Kigali, Rwanda.

Position: Telesales Agent

Superb Novas Technology Limited is an IT and marketing, company founded in 2022 by private investors and a management team with a wealth of experience in managing industry-leading companies in emerging markets, and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services of Computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, computer facilities management activities, other Information Technology and Computer service activities, Data processing, Hosting, and related activities and other Information Service activities.

TELESALES AGENT Position

 Due to the growing demand for our services, we are now recruiting for multiple “Telesales Agents” to join our Telesales team on a full-time basis. This role will be reporting to the Telesales Manager and the main responsibilities of this role are given below:

RESPONSIBILITIES

• Contact customers to generate new leads and increase the customer base
• Contacting potential or existing customers to persuade dormant customers to recharge again
• Follow up and regenerate sales on old leads
• Meet KPIs by ensuring telephone target sales are being reached
• Working professionally to accept and share customer’s experiences or feedback on our client’s product
• Become a multiple products sales expert by understanding different

Products offered by our different business clients

• Complete sales targets on a weekly/monthly basis
• Enter and update customer information in the database
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Ask questions to understand customer requirements and close sales

Essential Requirements

• Have a minimum educational qualification of a bachelor’s degree
• Can-Do and hand-on attitude is a MUST
• Be able to work individually as well as with a team.
• At least one year customer service experience or telesales experience
• Have excellent English communication and persuasive skills. Proficiency in French and Swahili language would be an added advantage.
• Proficiency in the use of basic office software.
• Be comfortable in meeting sales targets.
• Knowledge about sports and betting platforms is an added advantage

REMUNERATION PACKAGE

We provide a competitive salary package including competitive benefits such as KPI and medical insurance.

APPLICATION PROCESS 

Applicants must be legally authorized to work full-time in Rwanda and should not require employment sponsorship. Only complete applications will be considered. As an Equal Opportunity Employer, Superb Novas encourages applications from all individuals regardless of age, gender, race, marital status, physical ability, or any other legally protected basis.

Interested and qualified Candidates should submit their application letter, Curriculum Vitae (CV) with proven work experience, copy of academic documents, transcript, and copy of National Identification in one document to the recruitment email address of Superb Novas Technology Ltd. hr@superbnovas.com

The application should be addressed to hr@superbnovas.com with the subject of Telesales Agent. No later than 25th November 2024

Note: Only shortlisted candidates will be contacted due to the large number of applicants.