Job Title: Supervisor
Location: Rwanda
Job Type: Full time
Job Summary:
We are looking for an experienced and results-driven Supervisor to oversee multiple retail branches, manage teams, and ensure operational excellence. The successful candidate will be a strong leader with a proven track record in managing retail or betting operations.
Key Responsibilities:
- Manage day-to-day operations across multiple outlets, ensuring profitability and efficiency.
- Lead, inspire, and develop branch teams to achieve their targets.
- Oversee cash handling, inventory management, and customer service quality.
- Handle escalated customer complaints and disputes professionally.
- Ensure compliance with company standards.
- Prepare and analyze performance reports for management.
- Monitor and control expenses to optimize branch profitability.
- Train cashiers and team leaders and ensure consistency in operations across branches.
Qualifications:
- Education: Degree in Business Administration, Information Technology, Information Management, or related field.
- 2-4 years of experience in the betting industry.
- Proven ability to manage teams and multiple locations effectively.
- Proficient in betting software and operational processes.
- Strong conflict resolution, coaching, and leadership skills.
- Conduct regular shop visits to monitor and evaluate performance.
- Fluent in English and Kinyarwanda.
- Exceptional multitasking and time management abilities.
- Honest, reliable, and committed to upholding compliance standards.
Reporting to: Operations Manager
How to Apply:
Interested candidates should send their applications to recruitment@winner.rw
Deadline: January 30, 2025.
Required Documents:
- Application letter
- Curriculum Vitae (CV)
- Copy of diploma or degree
- Academic transcript for the last 3 years
- Other professional certificates (if available)
Note: Only shortlisted candidates will be contacted for interviews.
Join us and become part of a dynamic team dedicated to delivering excellent customer service and operational excellence. Don’t miss this opportunity to advance your career!