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Service Centre Analyst

Coventry University - Africa Hub (Kigali, Rwanda)

Coventry University Group includes one of the UK's leading Higher Education Institutions. Visionary leadership, strong financial management and an entrepreneurial approach underpin our performance and ensure that we are developing a university that is fit for the future.

Coventry University Group has been an active partner in a number of global networks for many years and has collaborated with many international partners. As part of our ambitious growth strategy and our plans for future developments around education, research and innovation we are committed to growing our international activities further.

Sector
Education
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https://www.coventry.ac.uk/

Service Centre Analyst

Coventry University

Kigali, RWA

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Service Centre Analyst

Kigali, Rwanda

Safeguard Global is delighted to be partnering with Coventry University to support Recruitment at their Africa Hub in Rwanda

Coventry University is a large UK-based university with a global presence, committed to delivering high-quality academic administration and student support is hiring for a number of roles in Rwanda.

The Digital Experience Center supports a diverse international workforce and teaching and learning services. They bring together IT support, digital learning support, and service desk functions into one coordinated service. The main goal is to ensure that students and staff can access and use digital tools smoothly—whether they are on campus or studying and working remotely from international locations.

Service Center Analyst role:

The Service Center Analyst acts as the first point of contact within the Digital Experience Center, supporting a global workforce and teaching and learning services.

The role provides frontline support and incident resolution while maintaining Experience Level Agreements (XLAs). It also delivers initial guidance, identifies issues, and contributes to continual service improvement by addressing gaps in the digital user journey across the global environment.

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