Sales Assistant

Ngali Holdings Ltd

In 2000, the Government of Rwanda developed Vision 2020 which aims to transform Rwanda into a middle-income country, one in which its citizens are healthier, educated and prospering.

To realize the goal of Vision 2020, the Government of Rwanda required the participation of Private Sector companies, to develop the skills and technology needed to achieve competitive advantage. In 2010, a development company Digitech Solutions was registered to execute various projects in the energy, IT and healthcare sectors, these were eventually established as individual subsidiaries. During 2012, Digitech Solutions was rebranded and restructured to form an investment holding company Ngali Holdings.

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http://ngali.com

TERMS OF REFERENCE (TOR)

Hiring of Sales Assistant October 14th 2026

Background

Ngali Holdings “The Company” is an investment company located at Kimihurura, Kigali, Rwanda. The organization seeks to recruit a competent and experienced Sales Assistant to lead and oversee Company’s Sales operation.

Position Title

Sales Assistant

3.Reporting Line

Job Details
Department	Operations
Job Title	Sales Assistant
Job Purpose:
Assist customers in selecting and purchasing Jewelry products and provide excellent customer service to support sales.

Primary Responsibilities

Welcoming and assisting customers in the shops.
Demonstrating product knowledge and providing recommendations.
Supporting sales transactions.
Maintaining cleanliness and organization of displays.
Undertaking periodic stock management activities.
Handling customer enquiries.
Providing weekly sales reports
Fluent in English

Person specification
Academic qualification	Bachelor’s degree in marketing, Business Administration, or Sales Management.
Professional certification
Experience	Minimum 1–2 years’ experience in retail sales (Jewellery experience preferred).

Key Performance Indicators	Measures
Individual sales performance	Achievement of set annual sales target
Customer satisfaction	Support attainment of 100% customer satisfaction
Product knowledge accuracy	Demonstrate jewellery and gemstone knowledge
Store presentation standards	Attractive presentation of jewellery display
Customer conversion rate	Increase in customers by 5%
Marketing campaign ROI	Prestige stores marketing effectiveness
Growth in repeat customers	Achieve repeat business of 10%

Skills, Knowledge, and Abilities:
1.	Strong judgment and decision-making skills
2.	Excellent leadership skills
3.	Quality awareness
4.	Excellent Business acumen
5.	Customer Centricity
6.	Strong critical thinking skills and deductive reasoning ability
7.	Excellent mining industry knowledge
8	Good knowledge and understanding of mining laws and regulations