HOUSE IN RWANDA — Operations Officer

Position Overview 

The Operations Officer ensures accurate, high-quality property listings on the House in Rwanda website and mobile application. The role supports property request management, VIP client coordination, business development, social media visibility, auction advertising (Cyamunara), and general administrative operations. This position plays a key role in maintaining listing quality, improving client experience, and supporting revenue growth across multiple company streams. 

Key Responsibilities 

1) Property Listing Management (Portal & Mobile App) 

• Post, validate, and publish property listings from clients and partners in a timely manner. 
• Verify listing details (specifications, amenities, pricing, location, and media quality) before publishing. 
• Identify and correct errors or inconsistencies in collaboration with agents and clients. 
• Ensure internal timelines are met to avoid publishing delays. 
• Support operational activities related to the House in Rwanda mobile application. 

2) Property Request Management

• Receive, document, and manage client property requests (buyers, tenants, and investors), including requirements such as location, budget, property type, size, amenities, and timeline. 
• Qualify and prioritize requests, clarifying missing information to ensure accurate matching and faster turnaround. 
• Match client requests with suitable listings and coordinate next steps (shortlisting, sharing details, scheduling viewings, follow-ups). 
• Serve as the liaison between clients, agents, and property owners to ensure clear and timely communication. 
• Assist with VIP property viewings, ensuring a seamless and professional client experience. 
• Provide basic advisory support, including highlighting key features and sharing relevant market insights. 
• Support mortgage applicants with market-informed guidance using internal market intelligence, escalating complex cases when necessary. 
• Track each request from initiation to closure, ensuring consistent follow-up and high client satisfaction. 
• Maintain accurate records of requests, actions taken, outcomes, and update the sales pipeline accordingly. 

3) Auctions & Advertising Operations (Cyamunara) 

• Identify opportunities and engage with auction advertisers to increase listings and partnerships. 
• Post and boost auction advertisements across relevant social media platforms. 
• Prepare for, coordinate, and report on meetings with auction advertisers. 
• Review and validate advertiser feedback to ensure accuracy and quality standards. 

4) Client Coordination & Business Development 

• Prepare and coordinate meetings with prospective clients and strategic partners, ensuring timely follow-up. 
• Follow up proactively on client leads and maintain an accurate and updated sales pipeline. 
• Identify and onboard short-term rental property owners to build collaborations and partnerships. 
• Support activation of revenue streams and contribute to overall sales performance and business growth. 

5) Marketing, Content & Media Support 

• Support social media management to increase engagement, visibility, and lead generation. 
• Assist with video and image production (shooting, editing, and publishing) across relevant platforms. 
• Contribute to content creation for featured property banners and portal advertisements. 

6) Communication, Reporting & Administration 

• Maintain professional communication with clients and internal stakeholders. 
• Support operational reporting (pipeline updates, meeting summaries, advertiser updates, and tracking reports). 
• Perform other administrative duties as assigned by management.[Text Wrapping Break] 

Qualifications & Skills 

• Bachelor’s degree (completed or in progress) in Business Administration, Marketing, Real Estate, or a related field. 
• 1–2 years of relevant experience in real estate operations, property request coordination, customer service, or sales support. 
• Strong attention to detail and quality control mindset. 
• Excellent written and verbal communication skills. 
• Proficiency in digital tools and social media platforms. 
• Highly organized, proactive, and able to manage multiple tasks under deadlines. 
• Strong interest in real estate, property marketing, and customer experience. 

Applications should be submitted no later than March 3rd, 2026. Please click on the “Apply” button to complete your application.