City of Kigali

Mob Phones: 0788643162/0785752797

E-mail: eventsab12@gmail.com, TIN: 106388760

Location: Inzozi Park, Kigali Reports To: Managing Director Company: AB Events LTD About Us

Inzozi Park is a premier events and recreational venue in Kigali offering a complete guest experience— events hall, decoration, bar & restaurant, catering, and children’s playground. Our mission: deliver unforgettable moments with uncompromising quality and guest satisfaction.

Role Overview

As Operations Manager, you will serve as the operational backbone for Inzozi Park. Overseeing all services, you'll ensure seamless operations, lead cross-department teams, and deliver outstanding event logistics and guest experiences. Reporting to the Managing Director, you'll drive efficiency, quality, and customer-centric service across the venue.

Key Responsibilities

1. Event Management & Coordination

• Plan, oversee and execute events from start to finish, coordinating setup/breakdown, decorators, catering, and service teams.
• Optimize venue scheduling and space utilization in collaboration with the Managing
• Uphold standards of setup quality, ambience, and cleanliness for every

2. Team Leadership & Staff Coordination

• Lead and inspire staff across five departments: events hall, bar, kitchen, kids’ corner, and

cleaning/security.

• Foster a customer-first culture, delivering training and feedback to reinforce service
• Delegate duties strategically, ensuring smooth service under daily operations and during

3. Customer Service Excellence

• Supervise guest interactions, addressing concerns promptly and ensuring satisfaction at every
• Respond to feedback constructively—turn insights into service improvements that enhance our
• Cultivate a friendly, welcoming atmosphere that encourages repeat visits and

4. Operational Efficiency & Financial Management

• Stay within budget and monitor spending across
• Manage inventory—track supplies for decorations, catering, bar, kids’ playground—to maintain optimal stock levels.
• Partner with leadership to develop upsell strategies and promote additional

5. Health, Safety & Compliance

• Conduct regular inspections of all areas, especially playgrounds, to ensure safety and
• Enforce strict hygiene protocols in kitchens, restrooms, and food-handling
• Keep current with local health and safety legislation and maintain full

6. Strategic Improvement & Growth

• Continuously identify operational improvements and recommend enhancements to
• Monitor industry trends and competitor offerings; bring fresh ideas to elevate Inzozi Park’s value

proposition.

• Work jointly to develop new event types, services, or facility enhancements that drive

Minimum Qualifications & Certifications

• Bachelor’s degree in Hospitality Management, Hotel Administration, Event Management, Business Administration, or a closely related field.
• Minimum of 3 to 5 years of supervisory or managerial experience in the hospitality sector— ideally in hotels, event venues, or full-service facilities.

Preferred / Advantageous Credentials (to demonstrate strong capacity)

• Experience in multidepartmental oversight (e.g. F&B, rooms/events, catering, operations) within mid- or upscale hospitality environments—demonstrating cross-functional leadership.
• Strong proficiency in hospitality management systems (PMS), event planning software, CRM tools, Microsoft Office, and inventory/budget tracking software.
• Track record of applying operational efficiency strategies, resource management, and cost- control measures to optimize service quality and profitability.
• Proven ability to manage safety and hygiene compliance in food service and entertainment environments (e.g., playgrounds, catering operations).

Skills & Attributes

• Leadership & Team Building across multiple diverse teams
• Exceptional attention to detail, especially in event aesthetics and guest experience
• Calm problem-solving & crisis management during peak event operations
• Strong customer-first mindset with focus on satisfaction and retention
• Excellent communication and interpersonal skills
• Advanced organizational, scheduling & multitasking abilities in a dynamic environment
• Knowledge of budgeting, revenue-generation strategies, and upselling tactics

Performance Expectations

• Consistently high-quality event execution and guest satisfaction
• High staff engagement with low turnover and strong morale
• Effective budget and resource management
• Full compliance with local health, safety, and hygiene regulations
• Revenue growth through optimized bookings and upselling additional services

If you’re a seasoned hospitality professional with a strong operational track record, strategic mindset,

and passion for service excellence, we’d love to hear from you.

Apply Now by sending your cv and application letter to eventsab12@gmail.com with copy to

info@abeventgroup.com before August 30^th, 2025.

AB Events Management