JOB DESCRIPTION

INTRODUCTION:

Sustainable Growers Rwanda (SGR) is a non-profit organization that supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers and roasters. Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between small holder producers and their customers. 

It is from the above backgrpound and perspective, Sustainable Growers Rwanda is looking for potential qualified candidates to apply for this Job position of;

Manager, IT.

PURPOSE OF THE JOB

The holder shall be Responsible for managing the installation and configuration of IT infrastructure and systems and operations of IT activities and staff development in IT.
 

The responsibilities are but not limited to:

• Develop the organization’s IT policy and procedures and support drive their adoption.
• Develop and oversee the implementation of a technology plan for the organization
• Support SGR in developing tracking systems and databases and IT infrastructure that enables this.
• Maintain an updated IT registry, ensuring periodic audits are performed and corrective measures

undertaken

• Develop annual IT plans and budgets and follow up to ensure proper allocation of resources towards the

IT function

• Responsible for overseeing the design, development, and maintenance of the ERP system with the

organization

• Identification and establishment of security standards and initiatives within the organization.
• Planning, directing and coordinating SGR's information security policies, setting procedures and

guidelines to ensure that all information systems are functional, secure and safeguarded throughout the

company and follow privacy, customer trust and information security laws and regulations as applicable

• Ensure the IT risk register is in place and updated to ensure that IT risks are appropriately monitored by

the respective risk owners and the risk register is given an accountable executive sign off to demonstrate

ownership and accountability.

• Administer user accounts and tenancies to ensure the accounts are created, maintained in a timely manner

and undertake continuous monitoring.

• Ensure organization database security and reporting any incidence that may affect the database.
• Maintenance and Security for SGR Website, and related organization's domains and IT infrastructure.
• Lead the implementation, maintenance and usage reporting of organizational web tools (organization

websites, social media platforms)

• Support M&E department in selecting the best M&E platforms for data collection, analytics, visualization

(dashboards) and reporting for the organization's programs, train the team on the same.

• Coordinating technology installations, upgrades, and maintenance.

Sustainable Growers Rwanda | P.O. Box 864 Kigali, Rwanda

• Suggest improvements to the organizational IT structures and resources to organizational leadership with

cost benefit analysis and justification.

• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Diagnostic and repair of all kinds of office equipment such as: computers, digital cameras,

videoconferencing, printers, Scanners, and projectors.

• Generating performance reports for operating systems.
• Network project implementation and maintenance. Design, implement and maintain WAN and LAN

networks.

• Investigate network issues and blackouts; redesign and work together with network providers.
• Design and implement network security measures.
• CCTV camera mounting and management.
• Evaluating technology risks to develop a network disaster recovery plan and

backup procedures.

• Remaining up to date with advances in technology and industry best practices.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Impart skills on staff through scheduled trainings including Ms. Office, how to troubleshoot printer, video

conferencing, network issues, etc.

• Suggest to the Administration/ Leadership short courses that staff can enroll into improve their professional

computing skills and provide reports on individual's progress.

REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE.

Academic and Professional Qualifications.

OF THE ROLE

• Bachelor's degree in technology or computer science or relevant field
• Preferred a master's degree in relevant field with strong research credentials.
• 5+ years' experience in IT management
• Experience with or knowledge of programming languages and operating systems
• (MS Exchange, Active Directory, and other Windows/10S-based systems), current equipment and

technologies, enterprise backup and recovery procedures, and system performance monitoring

• Expertise with implementing, configuring, and testing solutions.
• Experience managing IT projects within an organization
• Knowledge, understanding and previous experience supporting ERP systems
• Experience leading and managing IT teams
• Maintenance of hardware equipment and proper record keeping of organizations assets.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which

support and enable sound decision making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work

with a variety of internal and external stakeholders.

• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the objectives of the organization.
• Strong report writing skills

KEY DELIVERABLES

• Program design
• Users and tenancies accounts administration
• Network maintenance
• Secure and updated Technology practices and infrastructure

KEY INDICATORS

• Assuring all IT activities are performed.
• Reliable technology
• Operating systems upgrade skills.
• Database security

Job attractiveness:

1. Job metrics: Senior and Mid-Level Managers are encouraged to apply for this position.
2. Salary and job benefits: The job salary and other benefits are impressive and attractive.
3. Working conditions are highly favorable and attractive and our culture is DEI Centered.

COMPETENCIES

Technical Competencies

1. Solid in strategic thinking and delivery
2. Experience in and knowledge of sustainability practices
3. Sound experience in programme and project management
4. Strong stakeholder management skills
5. Experience with project management tools and virtual meeting platforms

Behavioral Competencies

1. Customer Focus
2. Cultivate Innovation
3. Drives Results
4. Collaborates
5. Action Oriented
6. Technology Savvy 
7. Strategic Mindset
8. Drive vision & purpose
9. Business Insight
10. Build networks
11. Builds effective teams

KEY PERFORMANCE INDICATORS

1. Monthly and quarterly reporting on the performance of the strategic pillars and initiatives 
2. Monthly reporting on implementation of the organization wide strategy
3. Use of data-driven insights on the implementation of strategic initiatives
4. Annual reduction on costs tied to the uptake of sustainable practices such as energy saving equipment, reduction of waste for all SGR entities
5. Enrollment of external stakeholders to adopt to SGR Sustainable policies and procedures
6. Adoption of all SGR staff to sustainable practices
7. Year on year increment on the funding base for NGO and Social Enterprise
8. Successful wins on proposals submitted bi-annually
9. Successful grants received annually 

GUIDELINE FOR APPLICATION SUBMISSION:

Interested and qualified candidates must submit their resume together with their application letter addressed to the Chief Executive Officer electronically via:

recruitment@sustainablegrowers.org  not later than Wednsiday17th 2025 at 5:00 PM (17h00)

Note: local time. Late applications will be automatically rejected. 

Done in Kigali on 8th September 2025.

Christine Condo

Chief Executive Officer.

END