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IT Technician

M/S COMPUTER WHOLESALE & ACCESSORIES LTD

Ms Computers, AKA MSC, is one of the major participants in IT Accessories & Consumer electronics in Rwanda. We proudly present ourselves as one of the fast growing on Information Technology, Networking, and Security hardware and software distribution business. Ms Computers is Dedicated to the reseller and retail channel and consistently enhancing the logistic services to be able to fulfill the burgeoning and vivid requirements of the Rwanda market and fulfill the fast turnaround of the product by timely meeting of the demands in order to offer a localized support team with strong relationships and a deep understanding of the market. We Represents an array of world leading vendors such As HP, Dell, Acer, Toshiba, Mercury, Intex, Microsoft, Imation, Dlink, Kaspersky, APC And many more.

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https://mscomputersrwanda.com/

Job Summary:

We are seeking a skilled and motivated IT Technician to provide technical support, troubleshoot hardware and software issues, and assist in maintaining the organization’s IT infrastructure. The ideal candidate will have strong problem-solving skills and a passion for technology.

Key Responsibilities:

  • Install, configure, and maintain computer systems, networks, and peripherals
  • Troubleshoot hardware, software, and network problems
  • Provide technical support to end-users in person, remotely, or over the phone
  • Set up new users’ accounts, permissions, and profiles
  • Perform regular maintenance and updates of systems and applications
  • Maintain inventory of IT equipment and software licenses
  • Assist with IT projects and rollouts (e.g., new hardware, system upgrades)
  • Escalate complex issues to higher-level IT support or vendors

Qualifications:

  • Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field
  • Proven experience as an IT Technician or similar role
  • Strong knowledge of Windows/Mac OS, Microsoft Office, and networking basics
  • Familiarity with troubleshooting hardware (PCs, printers, routers, etc.)
  • Knowledge of Active Directory, Office 365, and remote desktop tools is a plus
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively

Preferred Skills:

  • Certifications like CompTIA A+, Network+, or Microsoft MTA/MCSA
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow)

Working Conditions:

  • Full-time role; may require occasional evening or weekend work
  • On-site or hybrid support depending on the organization

Interested candidates should be submitted via the Apply button with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 21 JULY 2025.

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...