Position Name

IT Officer Software& Hardware

Reports

Head of Operations

Responsibilities & tasks

Under the supervision and guidance of the IT Operator:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.
• First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Reviews vendor contracts and coordinates IT software purchases;
• Assist to install software, network, internet, e-mail, printer for all responsible branches;
• Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;

• Performances regular system checks to mitigate operational risk;
• Any other duty that does not conflict with the laws and regulations as

requested by the IT Operator or his/her superior authority.

Qualification Criteria/

Job Requirements

• Bachelor’s degree in IT/MIS.
• Minimum one-year working experience in IT/Network field for MFIs/Banks.
• Good understand of banking operation.
• Good knowledge of WAN network, domain user management.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets.
• Good skills in installation and maintenance of computer and related hardware equipment.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets