JOB ADVERT

ISONGA SACCO KICUKIRO is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 10 U-SACCOs operating within KICUKIRO District, in accordance with the Government of Rwanda SACCO's consolidation framework.

In accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISONGA SACCO KICUKIRO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following position ;

IT OFFICER (HARDWARE & SOFTWARE) 

Main responsibilities: 

Under the supervision and guidance of the Head of Operations, the IT Officer (Hardware & Software) will:

• Work diligently on assigned duties and deliver results on time ;
• Comply with instructions of the employer or his/her representative ;
• Properly manage and safeguard all assigned equipment and IT resources ;
• Follow the principles and codes of conduct governing the business activities of the ISK ;
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches ;
• Respond promptly to IT service issues and user requests ;
• Set up accounts for new users and maintain user access rights ;
• Review vendor contracts and coordinate IT software procurement ;
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices ;
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes ;
• Maintain updated knowledge of current technologies, systems, and IT equipment ;
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches ;
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware ;
• Coordinate IT hardware procurement and vendor management ;
• Monitor system performance and recommend improvements where necessary ;
• Ensure compliance with institutional IT policies and procedures ;
• Travel to branches and outlets when required to provide technical support ;
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations ;

Minimum Requirements

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields ;
• Minimum of one (1) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions ;
• Experience must be proven by certificates of service rendered from previous employers ;
• Good understanding of banking operations and Core Banking Systems;
• Professional IT certifications are highly advantageous ;
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting ;
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills ;
• Ability to work independently and under pressure ;
• Willingness to travel regularly to branches and sub-branch, working during weekends if work condition require ;
• Not above 35 years old.

Required Application Documents must submit the following documents:

1. Motivation letter addressed to the Chairperson of the Board of Directors;
2. Updated Curriculum Vitae (CV) with at least three (3) professional referees and their contact details;
3. Copies of academic degrees ;
4. Copy of National ID;
5. Certificates of service rendered or previous employment certificates proving relevant experience;
6. Any other relevant supporting documents to prove experience and competencies (Including professional certificate if any).

Submission Guidelines

• Applications must be submitted by soft copy in one PDF document to the following email address:iskhumanressources@gmail.com email subject will be: “Application for IT Officer Position”
• Deadline for submission: 29th July, 2026 at 4:00 PM.
• Late applications will not be accepted.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process

Done at Kicukiro on 16th July 2026

NSENGIYUMVA Simon

 Managing Director
ISONGA SACCO KICUKIRO