APPENDIX A

PALAST ROCK HOTEL (PRH) Ltd

Job Title: Internal Controller

Department: Finance & Administration (Control Function)

Reports to: General Manager

Job Description 

Palast Rock Hotel (PRH) is a dynamic hospitality establishment currently operating as a 3-Star hotel with a clear strategic ambition to elevate its standards toward 4-Star recognition while consistently delivering a 4 Plus-Star guest experience. The hotel is committed to providing professional, high-quality, and customer-centered services across accommodation, conferences, weddings and events, restaurants & bars, as well as wellness and recreational facilities including sauna, massage, swimming pool, gym, and sports amenities.

PRH is driven by a culture of operational excellence, continuous improvement, and exceptional guest satisfaction. Through strong teamwork, professionalism, and innovation, the hotel aims to position itself among the leading hospitality destinations, recognized for superior service delivery, strong brand reputation, and an unwavering commitment to exceeding guest expectations.

Position Summary:

The Internal Controller is responsible for ensuring strict financial control, cost monitoring, internal auditing, and operational compliance across all hotel departments. The role safeguards hotel resources by ensuring that all purchases, consumption, sales, and stock movements are properly recorded, justified, and aligned with approved budgets and operational standards.

The position acts as an independent control function within the hotel, sitting in the finance office but reporting directly to the General Manager to ensure transparency, accountability, and strong oversight over all financial and operational activities.

The role plays a key part in controlling costs, monitoring revenue leakage, enforcing compliance, and ensuring integrity in all purchasing, inventory, and sales processes.

Key Responsibilities Include but not Limited to:

• Monitor and control all hotel expenditures to ensure alignment with approved budgets.
• Review and verify all financial transactions, purchases, and operational costs.
• Identify and report cost variances, inefficiencies, and irregularities.
• Ensure all departments operate within approved financial limits and procedures.
• Conduct continuous checks on financial discipline across hotel operations.
• Monitor daily sales against POS/system records and actual stock consumption.
• Verify accuracy of bar and restaurant sales versus issued stock and recipes.
• Control beverage and food consumption to prevent losses, theft, or wastage.
• Reconcile sales reports, stock movement, and cashier reports.
• Ensure all revenue generated across outlets is properly recorded and accounted for.
• Oversee stock movement across stores, bar, kitchen, housekeeping, maintenance and other departments.
• Conduct regular and surprise stock counts to verify accuracy.
• Reconcile physical stock with system records and investigate discrepancies.
• Ensure proper stock rotation (FIFO) and minimize wastage and spoilage.
• Review and verify storekeeping practices and ensure compliance with approved inventory procedures.
• Review all purchase requisitions for accuracy, necessity, and budget compliance.
• Verify delivery notes, invoices, and goods received before processing.
• Ensure procurement follows approved procedures and specifications.
• Monitor supplier pricing and detect overpricing or irregular purchases.
• Support cost-efficient procurement practices across the hotel.
• Analyze operational costs across all departments on a daily, weekly, and monthly basis.
• Prepare detailed cost control reports and variance analysis.
• Identify trends, inefficiencies, and areas of financial leakage.
• Provide recommendations to improve profitability and reduce costs.
• Support management with accurate cost data for decision-making.
• Act as an internal audit function for financial and operational processes.
• Ensure compliance with internal policies, procedures, and financial controls.
• Detect and report fraud, wastage, or irregular financial activity.
• Strengthen internal control systems across all departments.
• Support internal and external audit processes with required documentation.
• Independently review and assess compliance of Finance, Stores, Bar, Kitchen, Purchasing, and operational departments with approved policies and procedure.
• Conduct surprise cash counts across all revenue collection points.
• Conduct periodic reviews of room revenue, banquet revenue, restaurant revenue, and other income streams to identify potential revenue leakages.
• Verify that approved recipes, portion controls, and beverage measures are being consistently applied.
• Coordinate with operational heads to enforce cost discipline.
• Provide guidance on cost control best practices across departments.
• Ensure accountability in all financial and operational processes.
• Report directly to the General Manager on financial control matters.
• Submit regular reports on costs, variances, risks, and compliance issues.
• Escalate critical financial irregularities immediately to management.
• Perform any other duties assigned by the management.

Key Performance Indicators (KPIs) 

Annual KPIs shall be established at the beginning of each year through consultation between the staff member, the immediate supervisor, and Management, and shall be approved by Management

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Professional certification in Cost Control, Audit, or Hospitality Finance is an advantage.
• Minimum 3–5 years of experience in cost control, auditing, or internal control roles.
• Strong experience in hospitality operations (F&B, inventory, purchasing control preferred).
• Knowledge of accounting systems, POS systems, and inventory systems.

Key Skills & Competencies

• Strong internal control, auditing, and cost management skills.
• Excellent analytical and investigative abilities.
• Strong understanding of hotel operations (F&B, stores, purchasing, revenue cycles).
• High integrity, confidentiality, and independence in decision-making.
• Strong attention to detail and ability to detect discrepancies.
• Proficiency in Excel and financial/control systems.
• Strong communication and reporting skills.
• Ability to enforce compliance across departments.
• Ability to work independently under pressure.
• Strong problem-solving and critical thinking skills.