Job Title:

Hardware and Datacenter Administrator

Reports to:

Senior IT Operations Manager

Department

ICT & Network Banking

Job Purpose Statement

General Description: The Hardware and Datacenter Administrator is responsible for analyzing and determining the appropriate layout for all IT equipment at DUTERIMBERE-IMF PLC. They are responsible for resolving hardware issues and maintaining DUTERIMBERE-IMF PLC's network devices.

Key Accountabilities (Duties and Responsibilities)

• Periodically maintain network cabling and hardware equipment in the main data center, and diagnose any anomalies.
• Ensure the maintenance of computers, the UPS system, cooling systems, generators, and provide periodic reports to the supervisor.
• Perform hardware upgrades as needed.
• Assist in all new hardware implementations impacting the infrastructure and report all incidents affecting normal IT infrastructure operations.
• Establish relationships with key stakeholders to understand their current and future business needs and manage partners in accordance with SLA requirements
• Prendre possession et assure une réponse et de résolution des problèmes des usagers en temps opportun
• Taking possession and ensuring a timely response and resolution of user problems
• Staying up-to-date with all relevant consumer protection laws, regulations, and industry standards to ensure all interactions and transactions comply with legal requirements
• Produce periodic reports
• To perform any other similar tasks assigned to him by his superiors 

Ideal Job competencies

Education and Qualifications

• Bachelor’s degree (A0) in Computer Science, Information Technology, Computer Engineering, or a related field
• Professional certification in IT infrastructure or networking is an added advantage (e.g. CompTIA Server+, CompTIA Network+, CCNA, or ITIL Foundation)

Experience

• At least 5 years of experience specifically in IT infrastructure, hardware administration, or datacenter operations
• Prior experience in a financial institution or regulated environment is an advantage

            C. Technical Competencies

• Proficient in server hardware, datacenter infrastructure (UPS, cooling, generators), and network device management
• Familiar with IT asset/incident management tools, IT security principles, and SLA reporting
• Knowledgeable in banking/financial services IT systems

            D. Behavioural Competencies

• Analytical, detail-oriented, and able to work under pressure while managing multiple priorities
• Proactive with strong communication skills; able to translate technical issues to non-technical stakeholders
• Integrity and commitment to confidentiality