Front Desk Clerk / Sales Assistant – Job Description
Background Information
Job Title: Front Desk Clerk / Sales Assistant
Department: Operations / Sales
Reports to: Operations Manager
Direct Reports: None
Contract Type: Fixed-term
2. About Plasmaco Ltd
Plasmaco Ltd is a growing company committed to delivering quality products and excellent customer service. We focus on efficiency, reliability, and building strong relationships with our clients through professional service and innovative solutions.
3. Purpose of the Role
The Front Desk Clerk / Sales Assistant is responsible for managing front desk operations while actively supporting sales activities. As the first point of contact, the role ensures a welcoming customer experience while contributing to revenue generation through effective customer engagement and sales support.
4. Key Responsibilities
Front Desk Management
- Receive and welcome customers, clients, and visitors professionally
- Handle incoming calls, messages, and inquiries promptly
- Manage walk-in clients and direct them appropriately
- Maintain a clean, organized, and professional reception area
Sales & Customer Support
- Assist customers with product inquiries, pricing, and purchases
- Promote Plasmaco products and services to clients
- Support daily sales activities and help achieve sales targets
- Prepare quotations, invoices, and receipts accurately
- Follow up with customers on inquiries and pending orders
Customer Service
- Ensure a high level of customer satisfaction at all times
- Handle customer concerns or complaints professionally and escalate when necessary
- Build and maintain positive client relationships
Administrative Support
- Maintain accurate records of sales, customer interactions, and transactions
- Support coordination between sales, operations, and finance teams
- Assist with basic reporting and stock or order tracking where required
5. Key Performance Indicators (KPIs)
- Customer satisfaction and service quality
- Contribution to sales targets and conversion rates
- Accuracy in documentation and transactions
- Responsiveness to customer inquiries
- Professional front desk management
6. Working Relationships
- Internal: Operations, Sales Team, Finance, Management
- External: Customers, clients, suppliers
7. Qualifications & Experience
- Diploma or Bachelor’s degree in Business Administration, Sales, or related field
- 1–3 years of experience in a similar role
- Experience in retail or customer-facing roles is an advantage
- Basic knowledge of sales processes and customer handling
- Proficiency in Microsoft Office (Word, Excel)
- Must be fluent in Kinyarwanda, English, and French
8. Core Competencies
- Strong customer service and communication skills
- Sales and persuasion ability
- Organizational and multitasking skills
- Attention to detail and accuracy
- Basic computer literacy
9. Behavioral Competencies
- Professional appearance and attitude
- Friendly, approachable, and confident
- Strong interpersonal skills
- Ability to work under pressure
- Reliable and proactive
How to Apply
Interested candidate should submitted their applictaion no later than 15th May,2026. Please click on the “Apply” button to complete your application.
Only shortlisted candidates will be contacted.
Plasmaco Ltd is an equal opportunity employer committed to diversity and inclusion.