1. PURPOSE OF THE POSITION

The Finance & Operations Director provides strategic and operational leadership over finance, procurement, logistics, HR, and administration to ensure Isôoko runs efficiently, sustainably, and in compliance with all requirements. The role ensures that financial resources are tracked and strategically managed as a portfolio, supporting long-term sustainability, program impact, and growth.

This role strengthens decision-making by providing forward-looking financial insights, reducing operational inefficiencies, and enabling the Executive Director and team to focus on impact.

2. MAIN RESPONSIBILITIES

Financial Strategy & Sustainability 

• Lead the development of long-term financial sustainability strategies aligned with Isôoko’s mission.
• Develop multi-year financial forecasts and scenario planning (funding gaps, donor risks, growth options).
• Manage revenue streams as a strategic portfolio, tracking performance, risks, and diversification opportunities.
• Develop and guide implementation of a revenue diversification roadmap.
• Identify cost-saving opportunities and guide cost structure optimization
• Lead budgeting processes, including annual budgets and revisions.
• Lead financial risk management, including identification, mitigation, and monitoring of risks.
• Advise the Executive Director and Board on financial trends, risks, and strategic decisions.

Procurement, Logistics & Asset Management 

• Lead procurement processes to ensure timely, cost-effective, and compliant acquisition of goods and services.
• Select and manage suppliers, including framework suppliers for the year.
• Approve purchase requests and supplier selections in line with procurement policies.
• Supervise the team in coordinating transport, deliveries, and field activity logistics.
• Ensure maintenance of facilities, including repairs, cleaning, water, electricity, and meeting readiness.
• Oversee inventory and asset management systems to ensure accountability and efficiency.
• Support the coordination of program logistics, ensuring resources are available for smooth program delivery.
• Oversee the management of organizational inventory including program materials, training supplies, office supplies, and operational equipment.
• Ensure that all inventory items are properly recorded in an inventory register indicating quantity, location, condition, and responsible user.
• Liaise with program teams to anticipate and address operational needs proactively.
• Monitor operational risks and ensure health, safety, and security standards are upheld.
• Ensure operational compliance with donor agreements, government regulations, and internal policies.
• Ensure availability of resources for program delivery without delays or waste.

Staff development & Performance Management 

• Lead regular check-ins, performance reviews, and capacity-building for the Finance & Operations department and all other staff at Isôoko, in collaboration with HR and ED.
• Promote a supportive, inclusive, and high-performance team culture.
• Identify staff training needs and coordinate professional development opportunities.
• Measure and actively monitor staff satisfaction and team morale within program departments.
• Build capacity of team members, especially those recruited from the Masoro community.
• Ensure HR processes (contracts, payroll, performance management) are accurate and timely.
• Promote a strong culture of teamwork, accountability, and continuous learning.
• Support recruitment processes for key roles and ensure alignment with organizational values.

Governance & risk oversight

• Draft and update internal policies (Finance, Procurement, HR, Operations).
• Conduct or oversee periodic safeguarding risk assessments across operations, identifying gaps and ensuring mitigation actions are in place.
• Ensure compliance with Rwandan laws, donor requirements, and internal policies.
• Oversee audits and ensure timely resolution of audit findings.
• Ensure strong internal controls and safeguarding of organizational assets.
• Train staff on new or updated policies and follow up on compliance.

3. QUALIFICATIONS

EDUCATION & EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business Administration or related field
• Professional certification (ACCA, CPA)
• At least 5 years of experience in finance and operations management
• Experience in NGOs or community-based organizations is an advantage
• Proven experience in budgeting, financial planning, and risk management
• Experience supervising multi-functional teams (finance, HR, operations)

KNOWLEDGE, SKILLS & ABILITIES

• Financial Strategy & Forecasting – Ability to plan beyond annual budgets and anticipate future scenarios.
• Portfolio Thinking – Ability to manage multiple funding streams strategically.
• Risk Management – Ability to identify and mitigate financial and operational risks.
• Budgeting & Cost Control – Ability to manage resources efficiently.
• Procurement Oversight – Ability to ensure transparent and cost-effective purchasing.
• Inventory Oversight – Ability to ensure accountability of organizational resources.
• Leadership & Coaching – Ability to develop and guide teams.
• Systems Thinking – Ability to connect finance, operations, and program impact.
• Decision-Making – Ability to make timely and informed decisions.
• Communication – Ability to explain financial concepts in simple terms.
• Fluent in English and Kinyarwanda, French is an advantage