Location: AC Mobility Offices, Kigali - Rwanda 

Modality: Full-Time 

Contract Duration: One year, inclusive of probation period

Contract Type: Fixed Term

Reporting Structure:

Functional Supervision: Head of Communications

Supervisor of: N/A

Apply Before: 22-May-2026

Kigali, Rwanda

Communications

Full-Time

 Digital Communications Co-ordinator

Kigali, Rwanda

Role Overview

As the Digital Communications Co-ordinator, you are the daily voice of AC Mobility across the digital landscape. You will create engaging content and manage online channels to strengthen the company’s public image and brand presence. By transforming complex operational activities into simple, compelling digital stories, you will help commuters and partners better understand our products and services.

Core Responsibility

To support customer trust, adoption, and engagement through clear and consistent digital communication. You are responsible for the daily creation, publishing, and monitoring of content across social media and the company website, ensuring AC Mobility’s brand voice remains unified and impactful.

Key Responsibilities

1. Content Creation and Storytelling: Create clear, high-quality written, visual, and short-form video content tailored for various digital platforms. Effectively translate complex operational activities and transport reforms into simple, relatable digital stories for the public.
2. Social Media Management: Manage day-to-day social media posting and community engagement. Schedule, publish, and monitor posts across all active platforms while tracking basic engagement metrics and gathering user feedback.
3. Website Content Management: Update and maintain website content to ensure all information is current and accurate. Use Content Management System (CMS) tools to regularly refresh web pages, Frequently Asked Questions (FAQs), and public announcements.
4. Brand Accuracy and Consistency: Ensure the absolute consistency of the brand voice and visual identity across all digital channels. Strictly adhere to brand guidelines and verify the technical accuracy of all published information prior to release.
5. Cross-Team Coordination: Collaborate seamlessly with the marketing, customer support, and operations teams. Change to Collaborate seamlessly with all teams

Key Performance Indicators (KPIs)

• Consistent execution of the social media content calendar (e.g., number of posts per week per platform).
• Growth in basic engagement metrics (e.g., likes, shares, comments, and follower growth rate).
• Turnaround time for publishing urgent website updates and public announcements.
• Zero major brand or factual errors in published digital content.

Performance Evaluation and Terms

• Performance in this role will be continuously evaluated to ensure absolute alignment with AC Mobility's broader strategic and communications goals, the quality of the content created, and adherence to brand guidelines.
• Ramifications of Underperformance: Expectations for this role are high, reflecting its importance to the organisation's overall success. A sustained failure to achieve Key Performance Indicators (KPIs), fulfil core responsibilities, or uphold AC Mobility’s standards of professional conduct will trigger a formal Performance Improvement Plan (PIP). Inability to demonstrate the required improvement within the stipulated timeframe may result in the termination of employment.

Qualifications and Core Competencies

1. Educational Background

• Diploma or Bachelor’s degree in Communications, Journalism, Marketing, Digital Media, or a related field..

2. Professional Experience

• Tenure: At least 2 years of experience in content creation, social media management, or digital communications (strong internship or freelance portfolios are highly acceptable).

3. Professional Certifications

• Required: Short courses or certifications in Social Media Management, Digital Marketing, or Graphic Design are a distinct advantage.

Soft Competencies

• Command of key competencies needed for the modern workplace, including but not limited to: Strategic Leadership, High-Level Problem Solving, Critical Thinking, Uncompromising Integrity, Excellent Cross-Functional Communication, Work Ethic, Dependability, Empathy, Professionalism, and effective Stress Management in high-stakes environments. 

In addition:

• Familiarity with design and scheduling tools such as Canva, Meta Business Suite, Google Workspace, and basic CMS platforms (e.g., WordPress). Analytical Execution: Ability to utilise data and engagement metrics to evaluate campaign performance and pivot strategies for maximum impact.
• Language: Native-level fluency in English and local languages: Kinyarwanda for authentic community engagement.
• Storytelling: Strong written and visual storytelling abilities with a knack for simplifying complex information.
• Brand Discipline: High attention to detail and a strict commitment to maintaining brand accuracy.
• Collaboration: Strong interpersonal skills to coordinate effectively across different departments.

What We Offer

• Opportunity to shape the brand narrative and public messaging for high-impact transport reforms.
• Hands-on experience in omnichannel digital storytelling and data-driven strategic communications.
• Exposure to real-world crisis management, media relations, and diverse stakeholder engagement at scale.

How to apply 
Interested candidate should submitted their applictaion no later than 22nd May,2026. Please click on the “Apply” button to complete your application.