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1. Strategic and operational leadership
- Provide overall leadership and direction for all operational functions including IT Division, Payment Division, Administration, and Marketing.
- Ensure effective implementation of AB Rwanda’s Strategic Business Plan and annual operational plans.
- Translate strategic objectives into clear operational targets for Head Office departments and branches
- Ensure strong coordination between operations, business/credit, finance, and risk departments to support sustainable growth.
2. Supervision and development of the IT Division and digital operations
- Provide strategic direction and supervision to the IT Division to ensure reliable, secure, and efficient IT systems across AB Rwanda
- Ensure proper management of the Core Banking System, payment platforms (RIPPS, SWIFT, digital channels), and all IT infrastructure.
- Lead digital transformation initiatives including automation of processes, digital financial services, and improvement of system efficiency.
- Ensure strong cybersecurity practices, data protection, and system continuity (backup, disaster recovery, and business continuity planning).
- Ensure that IT systems effectively support business growth, operational efficiency, and customer experience.
3. Compliance, risk management, and internal controls
- Ensure full compliance with the laws and regulations governing microfinance institutions in Rwanda.
- Oversee the implementation of strong internal control systems across operations and IT.
- Ensure strict compliance with AML/CFT and Know-Your-Customer (KYC) requirements.
- Coordinate and support internal audits, external audits, and regulatory inspections.
4. Operational efficiency, payment operations, and product implementation
- Ensure smooth and efficient day-to-day operations across Head Office and branches.
- Oversee national and international payment operations including RIPPS, SWIFT, and correspondent banking transactions.
- Ensure proper reconciliation of payment transactions and accuracy of operational processes.
- Lead the operational implementation of new financial products and services.
- Continuously improve operational policies, procedures, and systems to increase efficiency and reduce operational risk.
5. Administration, procurement, and logistics management
- Supervise and coordinate all administration, procurement, and logistics activities of ABR
- Ensure efficient management and maintenance of office premises, equipment, IT infrastructure, and branch facilities.
- Ensure that procurement processes are transparent, cost-effective, and in compliance with internal policies and regulatory requirements.
- Oversee supplier selection, contract management, and performance monitoring of service providers.
- Ensure efficient management of assets, inventory, transport, and logistics to support smooth institutional operations.
6. Marketing supervision
- Supervise the Marketing function to ensure effective promotion of AB Rwanda’s products and services.
- Ensure alignment between marketing strategies and ABR’s business growth objectives.
- Ensure that marketing activities support client acquisition, product awareness, and brand development.
7. Performance management, leadership, and institutional development
- Ensure effective performance management systems for all operational departments.
- Supervise and develop department heads and operational staff at Head Office and branches.
- Ensure staff are trained on new systems, procedures, and digital tools.
- Promote a performance-driven, client-focused, and technology-oriented culture within AB Rwanda.
- Contribute actively to the overall management of AB Rwanda as a member of the Executive Management Team.
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