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Business Systems and Process Analyst 

Instahr

Insta HR is a union of a collective of Canadian companies, all of which operate in the fields of customer service and information technology. Having all experienced the negative effects of labour shortages in a similar way, we have set out to fulfill our ambitions by opening offices around the world, notably in places where skilled labour is available in large quantities. After many years of success, we offer our expertise and support to help you maximize your results and profitability. 

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https://www.instahr.ca/

Business Systems and Process Analyst 

Description: 

Do you want to thrive professionally while contributing to the rapid growth of a booming Canadian company? Join the team at Insta HR and 360 Agency! We specialize in creating web and marketing solutions for Canadian automotive dealerships. 

We are looking for someone passionate about optimizing systems and processes, who either holds or is eager to obtain a Salesforce certification. You will play a key role in optimizing our processes, tools, and databases, helping the company make informed decisions through business data analysis. Additionally, you will become our in-house Salesforce expert, ensuring the optimal use of the platform. 

Your experience as a BI Analyst, your bilingualism, and your excellent communication skills will be your greatest assets for this role! 

Responsibilities: 

Systems and Process Optimization: 

  • Analyze and model business processes.
  • Generate reports based on business data analysis and databases.
  • Present concrete solutions to internal client needs.
  • Initiate continuous improvement projects by understanding business processes.
  • Translate business, operational, and functional requirements to development teams.

Salesforce: 

  • Configure, customize, and manage the platform.
  • Install, manage, and maintain integrations between Salesforce and third-party applications.
  • Ensure optimal performance of Salesforce systems and products.
  • Oversee data migration for integration projects.
  • Keep Salesforce documentation up to date to ensure business continuity.
  • Stay informed about new features and best practices in Salesforce.
  • Advise and assist users to enhance and innovate.
  • Document analyses and proposed solutions.

Required Qualifications: 

  • University degree in Computer Science or a related field.
  • Minimum of 3 years of experience in database management or business intelligence.
  • Expertise in BI solutions such as Tableau, Power BI, or equivalent.
  • Desire to obtain or currently holds a Salesforce certification (Admin, Sales Cloud Consultant, etc.).
  • Excellent written and verbal communication skills, with the ability to simplify technical concepts.
  • Project management skills, with the ability to handle multiple priorities simultaneously.
  • Strong teamwork skills, collaborating with various stakeholders.
  • Problem-solving and analytical thinking abilities.
  • Mandatory bilingualism (French and English).

Assets: 

  • Knowledge of the automotive business sector.
  • Understanding of data modeling concepts and techniques.
  • Familiarity with information systems and business architecture.
  • Experience with the Salesforce platform.

 Application Link 

Deadline: 09th May 2025

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...