Job Title: Branch Manager
Department: Operations
Reports To: Area Manager (Immediate Supervisor)
Company: ASA International (Rwanda) Plc
Work Base: Branch Office – 7 Branches (6 located upcountry and 1 in Kigali)
Employment Type: Open-ended Contract
Job Purpose
The Branch Manager is responsible for the overall leadership, performance, and operational management of the branch. The role ensures portfolio growth, high-quality client service, financial discipline, and full compliance with company policies and procedures. The Branch Manager provides strong field-based leadership, supervises staff performance, safeguards company assets, and ensures sustainable branch profitability and operational excellence.
Key Responsibilities
1. Branch & Office Management
- Identify, negotiate, and secure suitable office premises with required approvals.
- Ensure cleanliness, maintenance, and proper functioning of the office and staff residence.
- Manage office supplies, furniture, and operational tools.
- Open and oversee branch bank accounts in line with authorization policies.
- Ensure proper branch visibility and branding through appropriate signage.
2. Staff Supervision & Human Resource Management
- Request staffing needs through proper channels and support local recruitment.
- Manage onboarding documentation, attendance, and performance monitoring.
- Allocate working areas and set performance targets aligned with company policies.
- Monitor staff discipline, conduct, and productivity.
- Support staff development and recommend training needs.
- Approve/recommend leave and manage grievances in line with HR policies.
- Enforce company policies, code of conduct, and reporting hierarchy.
3. Working Area & Market Assessment
- Conduct market surveys to identify viable working areas.
- Assess competitor presence and allocate territories effectively among Loan Officers.
4. Field Supervision & Group Monitoring
- Participate in new group formation and verify member details.
- Conduct regular field visits (minimum two groups per day).
- Cross-check savings, loan disbursements, withdrawals, and collections with clients.
- Monitor group meeting quality and staff-client interactions.
- Follow up on absentee and delinquent clients.
- Substitute key branch roles when required.
5. Loan & Savings Management
- Approve loans after thorough assessment of business viability and repayment capacity.
- Ensure compliance with loan ceilings, increment policies, and disbursement procedures.
- Approve savings withdrawals and client exits following proper verification.
- Supervise credit reference checks and ensure transparent disbursement processes.
- Maintain accountability for all financial transactions.
6. Portfolio Quality & Recovery
- Conduct daily visits to overdue and bad debt clients.
- Implement effective recovery strategies to minimize portfolio at risk.
7. Planning & Target Achievement
- Develop and implement client acquisition and staff deployment plans.
- Set weekly and monthly performance targets and ensure achievement.
- Prepare operational plans for small loans, business loans, and SME activities.
- Maintain accurate transaction plans and data records.
8. Financial & Fund Management
- Oversee cash withdrawals, deposits, and branch fund transfers.
- Ensure compliance with fund holding limits and documentation requirements.
- Assign and rotate cashier responsibilities.
- Monitor fund balances and submit fund requests timely.
- Cross-check cheque books, bank statements, and transaction records.
9. Administrative & Compliance Oversight
- Enforce company rules and report policy violations.
- Recommend disciplinary actions and staff promotions when appropriate.
- Liaise with Head Office and relevant external stakeholders.
- Provide required information to regulators or authorities when necessary.
10. Expenditure & Cost Control
- Manage branch expenses within approved ceilings.
- Facilitate purchase approvals according to procurement guidelines.
- Approve operational bills including utilities, travel, and meeting costs.
11. Reporting & MIS
- Prepare and submit monthly operational and financial reports.
- Report on portfolio performance, loan defaults, savings, and fund management.
12. Accounting & System Management
- Ensure timely updating of general ledger, cash book, and related registers.
- Review daily collections and validate financial records.
- Update daily transactions in the AMBS system and reconcile with manual records.
- Maintain data security, system backups, and compliance with IT protocols.
13. Public Relations & Stakeholder Engagement
- Build and maintain strong relationships with local authorities and community stakeholders.
- Represent the company professionally within the branch operational area.
14. Staff Residence & Welfare Oversight
- Supervise hygiene and management of staff residence facilities.
- Ensure cost control and cleanliness standards are maintained.
Required Qualifications & Skills
- Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 3 years’ experience in microfinance or branch-level financial operations.
- Strong leadership, team management, and organizational skills.
- Solid understanding of credit management and portfolio quality control.
- Proficiency in MS Office and loan management systems (AMBS preferred).
- High level of integrity, accountability, and professionalism.
- Willingness to work extensively in the field and in upcountry locations.
How to apply
Interested candidates should submit their CV and a cover letter detailing their qualifications and
experience via
This link:https://jobs.qsourcing.com/
ASA-
than before 15th March 2026.