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Analyst, Operational Risk and Compliance

CCI Rwanda Ltd
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Job Advertisement - Analyst, Operational Risk and Compliance

Job Summary: 

Join our team as Analyst, Operational Risk and Compliance, The Analyst, Operational Risk and Compliance role is part of an integrated group wide organization dedicated to the identification, coordination, treatment management of risks and compliance weaknesses within the business line (1st Line of Defence) through the efficient and effective application of risk, compliance and business resilience expertise. This role performs the following activities to prevent significant reputational, financial or other loss to CCI and its clients and is required to support the Manager, Operational Risk and Compliance.

Responsibilities:

KRA / Main Outputs and Responsibilities

Detailed Description

Client
  • Ensure the right quality of monitoring in relation to advisory, guidance and assurance services are delivered to the business line for the sustainable embedment of Risk, Compliance and Business Resilience Management capabilities
  • Monitoring the regulatory and contractual requirements applicable to the relevant business area.
  • Assisting to identify, analyse and prioritise regulatory requirements for the applicable areas of business
  • Monitoring and reporting of control measures that will ensure compliance with regulatory requirements and contractual requirements
  • Support with the implementation of compliance procedures for the applicable areas of business
  • Monitor execution of compliance procedures and controls
  • Assisting with ad hoc critical / significant risk investigations/projects
  • Support with aligned and Standardised Programme of Work (PoW) established for BAU
  • Monitoring and Reviewing of risk incidents, breaches and findings to report to the Manager, Operational Risk and Compliance
  • Monitoring and Reviewing all frameworks, Engagement Model, Management Systems, Policies, Standards, Processes and Procedures are established, imbedded and maintained
  • To support the Manager, Operational Risk and Compliance with initiation, facilitation, and promotion activities to create risk awareness within the organisation, including awareness of risk related issues that have a potential impact to the environment in alignment with group wide awareness activities

People
  • Embrace and embed the culture of CCI by living the spirt of, actively displaying and drive the organisational values and expected behaviours in everything we do.
  • Develop and maintain strong relationships with functions such as Business, Internal Audit, Risk, Compliance, Business Resilience, Information Technology and Facilities to become a trusted partner
  • Support the Manager, Compliance in achieving contractual and regulatory obligations within the Operational areas, by:
  • Driving awareness and knowledge growth
  • Coaching, stimulates and motivates 

Risk and Process
  •  Support the Manager, Operational Risk and Compliance with the execution of a fit-for-purpose approach to Risk Management best practices in the relevant Business lines and driving ongoing operational Risk management responsibility once programs and projects transition to Business as Usual (BAU)
  •  Perform and coordinate assessments using the established risk management framework to support the Operational Risk and Compliance Lead
  •  Proactively complete reviews to monitor the adequacy of control(s) required and validating the effectiveness of controls implemented
  •  Tracks risk control efforts and escalation to the Operational Risk and Compliance Lead where inadequate mitigation is evident
  •  Develop business personnel knowledge to ensure better information protection and management across with the assistance of risk and compliance leads through awareness, training and workshops
  •  Support the Manager, Operational Risk and Compliance with the execution of a fit-for-purpose approach to Compliance Management best practices in the relevant Business lines and driving ongoing compliance once programs and projects transition to Business as Usual (BAU)
  •  Reviewing and Monitoring the regulatory and contractual requirements applicable to the business line
  •  Monitoring and tracking of compliance performance indicators for staff members within the business line
  •  Measuring compliance performance indicators to highlight areas of weakness, training needs or requirements for other corrective actions
  •  Support Manager, Operational Risk and Compliance during audits (e.g. external, client, regulator) or internal Reviews
  •  Support the execution of independent root-cause analysis on material incidents identified and review recommended improvement actions for sustainability and fit-for-purpose, to prevent risk events from re-occurring in future
  • Support Business Resilience capability for the relevant business line, supported by the necessary authoritative governance documentation to support the organisation strategy and risk appetite once programs and projects transition to Business as Usual (BAU)
  • Ensure the documented Business Continuity Plan (BCP) is complete and comprehensive (e.g. services, structure, contact information) and adequately supports the business line
  • Monitor and review periodic tests as per the Programme of Work (PoW) and reporting to Management (e.g. SOM, OM) on the effectiveness of continuity health of the business line, and on findings to the Manager, Operational Risk and Compliance and Business Resilience capability

Financial Management
  • Identify improvement opportunities that will increase revenue and or reduce operating costs
  • Be cost conscious at all times whilst keeping CCI's best interests at heart

Level of Authority
  • Actively review enterprise wide authoritative documents (i.e. frameworks, governance policies, polices and supporting standards) applicable to the relevant line of business to ensure these are being adhered to at all time
  • Provide support to the Manager, Operational Risk and Compliance
  • Implementation of tactical (3months – 6months) priorities within the team and actively contribute to strategic enterprise-wide initiatives (>6months)

Experience, KnowledgeandQualifications

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the experience, knowledge and/or abilities required:

  • Bachelor Degree of Business Management
  • Professional qualifications in the field of risk, compliance and/or business resilience management will be an advantage;
  • Minimum of 6 months of relevant experience in business industry, including financial and payment services industry, with a preferred focus on the development or implementation of risk management programs
  • Meeting the competence and experience requirements to be registered as a Compliance Officer with the Financial Sector Conduct Authority would be highly advantageous
  • Compliance experience within a call centre environment advantageous
  • Excellent verbal, written, and interpersonal communication skills
  • Analytical skills with high attention to detail and accuracy
  • Understanding of business operating models and structures and processes supporting them
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoints, Word, Outlook
  • Ability to manage time and workload, and to demonstrate flexibility
  • Ability to work with minimal supervision, exercise good judgement, solve problems, think critically, multi-task, and prioritise work in a changeable environment.
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoints, Word, Outlook

HOW TO APPLY

All applications must be sent via email to recruitment-rw@ccirwanda.com and must be received not later than Wenesday, 12th March 2025 and must contain CV, Application letter, and Degrees.

Only Shortlisted candidates will be conducted for further assessment.

Apply
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  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
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