NYANDUNGU ECO PARK _VACANCY ANNOUNCEMENT
The Nyandungu ECO-PARK, managed by QA VENUE SOLUTIONS RWANDA, is the Rwanda's first restored urban wetland transformed into an eco-park, it thrives with a variety of flora and fauna. To reinforce the management and operations of the park, QA Venue Solutions Rwanda is seeking to recruit suitable Rwandan candidates to fill below position for Nyandungu Eco Park. The candidates must be Rwandan, technically skilled and fulfilling the requirements of the following:
JOB TITLE: Tourism Manager (1)
RERORTING TO: The Park Manager
Scope of the Job:
The Tourism Manager will be responsible for overseeing all aspects of the tourism industry within a specific area or organization, including developing and implementing tourism strategies, products and services, managing tourism information centers, developing signage and promoting the destination. He/she be involved in creating tour packages, managing budgets, and supervising staff
Key Responsibilities:
Product and Service Development:
- Develop and launch new products and experiences based on market needs and growth opportunities, ensuring authentic and innovative tourism experiences.
- Oversee the development, management, and ongoing maintenance of tourism products and services
Visitor Management
- Providing Information: Develop and install signage, timely provide information to guests.
- Enforcing Policies: Adhering to and enforcing park rules and regulations
- Visitor Assistance: Assisting visitors with inquiries, needs, and ensuring a comfortable and enjoyable experience.
- Maintaining Records: Tracking visitor attendance, managing sign-in sheets, and maintaining records as needed. Develop a visitor management system for tourism data entry and reporting.
- Customer Service: Providing excellent customer service, addressing complaints, and ensuring visitor satisfaction.
Relationship Management:
- Build and maintain strong relationships with local and international travel agencies, tour operators, media outlets, influencers and local businesses.
- Collaborate with cross-functional teams, including sales and customer service, to enhance the overall visitor experience.
Third-Party Management:
- Coordinate and supervise all vendors to ensure visitor satisfaction
Team Leadership:
- Lead and motivate the marketing, event coordinator, park guides, providing mentorship, guidance, and ongoing professional development.
- Foster a collaborative environment that encourages innovation and the achievement of ecotourism goals.
Knowledge and Skills:
Required Education and Qualifications:
- Master’s degree in tourism/ecotourism management, responsible tourism, tourism and travel management,
- A minimum of 5 years of professional experience in tourism, with at least 3 years specifically in ecotourism.
Key Skills and Competencies:
- Proven experience in tourism industry, with a strong understanding of ecotourism principles.
- Exceptional communication, negotiation, and interpersonal skills.
- Creative thinker with the ability to develop innovative ecotourism strategies.
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Passion for Travel and Tourism: A genuine interest in the travel industry and a desire to create positive experiences for tourists.
- Knowledge of Destinations and Travel: Familiarity with various destinations, travel styles, and tourism trends
- Ability to work independently and manage a team effectively.
- Strong project management skills, with the ability to juggle multiple tasks and meet deadlines.
Applications must include the following documents:
- Application cover letter addressed to the Country Director- QA Venue Solutions-Rwanda
- Curriculum vitae including your personal details, education level and any experience
- Name, address and telephone numbers of three (3) references
- Deadline: 20th May 2025
Submit your applications via email at the apply button below.
Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.
Done at Kigali