NYANDUNGU ECO PARK _VACANCY ANNOUNCEMENT
The Nyandungu ECO-PARK, managed by QA VENUE SOLUTIONS RWANDA, is the Rwanda's first restored urban wetland transformed into an eco-park, it thrives with a variety of flora and fauna. To reinforce the management and operations of the park, QA Venue Solutions Rwanda is seeking to recruit suitable Rwandan candidates to fill below position for Nyandungu Eco Park. The candidates must be Rwandan, technically skilled and fulfilling the requirements of the following:
JOB TITLE: Hospitality Coordinator (1)
RERORTING TO: Tourism and Marketing Manager
SCOPE OF THE JOB
Oversees the daily operations of a hospitality establishment, ensuring smooth operations, exceptional guest experiences, and financial success, while managing staff, budgets, and adhering to industry standards.
Duties and Key responsibilities (not exhaustive)
Operations Management:
- Oversee daily operations the restaurant or other hospitality venues including future lodging facilities to be developed within the park
- Ensure smooth and efficient functioning of all departments.
- Manage schedules, allocate resources, and coordinate activities.
- Maintain high standards of cleanliness, safety, and hygiene.
- Implement and enforce company policies and procedures.
Guest Experience:
- Prioritize exceptional guest service and satisfaction.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Monitor and improve guest feedback and satisfaction scores.
Staff Management:
- Lead, train, and supervise hospitality staff.
- Recruit, onboard, and evaluate staff performance.
- Motivate and foster a positive work environment.
Financial Management:
- Manage budgets, monitor expenses, and control costs.
- Analyze financial data and identify areas for improvement.
- Ensure accurate record-keeping and financial reporting.
Marketing and Sales:
- Promote the establishment and attract new customers.
- Develop and implement marketing strategies.
- Manage online presence and reputation.
Compliance and Regulations:
- Ensure adherence to industry regulations, health and safety standards, and licensing laws.
- Maintain records of compliance and inspections.
KNOWLEDGE AND SKILLS
Minimum Education and Qualification Required
- Degree in Hospitality Management or a related field is generally required
- 5 years of working experience in the hospitality industry is often a requirement.
- Hospitality managers need strong leadership skills to motivate and manage staff.
- Effective communication is crucial for interacting with guests, staff, and other stakeholders.
- Excellent customer service skills are essential for ensuring guest satisfaction.
- Hospitality managers need to be able to manage budgets, track performance, and make sound business decisions.
- The ability to identify and resolve problems quickly and efficiently is important.
- Hospitality managers need to be able to build relationships with guests and staff.
- Hospitality managers need to be able to supervise and train staff.
- Food and Beverage Management Skills
- A strong understanding of hospitality standards and practices is essential.
Applications must include the following documents:
- Application cover letter addressed to the Country Director- QA Venue Solutions-Rwanda
- Curriculum vitae including your personal details, education level and any experience
- Name, address and telephone numbers of three (3) references
- Deadline: 20th May 2025
Submit your applications via email at the apply button below.
Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.
Done at Kigali