LA MAISON ROYALE HOTEL GROUP
WE ARE HIRING: GENERAL MANAGER
Location: Kigali, Rwanda
Property Type: 45-Key Service Apartments (Operational)
Portfolio Growth: Additional 200 Keys under Management Contracts (Next 12 Months)
About Us
La Maison Royale Hotel Group is a fast-growing hospitality brand and the Master Franchisee of the Choice Hotels Group for the African continent. We have successfully commenced operations of a 45-key premium service apartment in a prime location in Kigali, Rwanda, and are aggressively expanding our regional footprint through management contracts with multiple properties.
To lead this exciting phase of growth, we invite applications from experienced hospitality leaders for the position of General Manager.
Position Overview
The General Manager (GM) will have full operational, financial, and strategic responsibility for the Kigali property and will play a key role in pre-opening support, stabilization, and operational oversight of additional properties under management contracts.
The ideal candidate will be a hands-on leader, strong in operations, revenue generation, people management, and brand compliance, with proven experience in international hotel operations.
Key Responsibilities
Operational Leadership
- Provide overall leadership and direction for hotel operations, ensuring exceptional guest satisfaction.
- Ensure compliance with brand standards, SOPs, and quality assurance benchmarks.
- Oversee Front Office, Housekeeping, Engineering, F&B (if applicable), Sales & Marketing, Finance, and HR functions.
- Establish efficient operational systems, policies, and internal controls.
Financial & Commercial Management
- Prepare and manage annual budgets, forecasts, and business plans.
- Monitor revenues, costs, GOP, and cash flow to achieve financial targets.
- Drive occupancy, ADR, and RevPAR through strategic pricing and market positioning.
- Identify cost optimization opportunities without compromising service quality.
Sales, Marketing & Business Development
- Lead sales strategies to grow corporate, leisure, extended-stay, and long-stay markets.
- Build strong relationships with corporates, travel agents, embassies, NGOs, and government bodies.
- Support the group in securing and onboarding new management contract properties.
- Strengthen brand presence in Kigali and the regional market.
People Management & Leadership
- Recruit, train, develop, and retain a high-performing team.
- Foster a culture of professionalism, accountability, and service excellence.
- Ensure compliance with local labor laws and HR best practices.
- Implement performance management and staff development programs.
Owner & Stakeholder Relations
- Act as the primary point of contact with owners, investors, franchisors, and partners.
- Prepare and present monthly operational and financial reports.
- Maintain transparent communication and strong owner confidence.
Expansion & Portfolio Support
- Support pre-opening activities and operational stabilization of upcoming properties.
- Assist in developing standardized systems for multi-property management.
- Travel within the region as required for group assignments.
Candidate Profile
Qualifications & Experience
- Minimum 10–15 years of hospitality experience, with at least 5 years as a General Manager or Deputy GM.
- Proven experience in international hotel brands, serviced apartments, or upscale hotels.
- Strong background in Africa or emerging markets preferred.
- Degree or diploma in Hotel Management, Hospitality, Business Administration, or related field.
Core Competencies
- Strong financial acumen and commercial mindset
- Excellent leadership and people management skills
- Strategic thinking with hands-on operational capability
- Exceptional communication and stakeholder management skills
- High standards of ethics, integrity, and professionalism
What We Offer
- Competitive remuneration package
- Performance-based incentives
- Opportunity to lead a rapidly expanding hotel group in Africa
- Long-term career growth within the La Maison Royale Hotel Group
How to Apply
Applications should be submitted no later than January 20th,2026. Please click on the “Apply” button to complete your application.